Switchboard Representative - RSFH Office Park
Switchboard Representative - RSFH Office Park
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Salary Not Disclosed
1 Vacancy
Job Description
Thank you for considering a career at Roper St. Francis Healthcare!
Scheduled Weekly Hours:
40Work Shift:
Days (United States of America)Sunday-Thursday 6:00am-2:30pm
Job Summary:
The Switchboard provides 24-hour 7-day-a-week service including receiving and directing internal/external calls for four hospitals and associated medical centers. The Switchboard Representative is responsible for: determining the nature of inquiries and providing general information service recovery for emergent situations reporting on call trends impacting service maintaining on-call lists of various departments operating software overhead paging systems monitoring fire alarm panel assists with provider referrals assists with class registration and client assistance to patients or health plan members.
The candidate upholds the standards and strategic goals of the company-wide Customer Services program promotes quality service is always courteous and considerate remains calm under pressure and has excellent customer care skills. A consequence of errors could result in a delay in patient care. The candidate may be required to work nights weekends and holidays or report for natural disaster team duties. Due to the nature of the job confidentiality is required. May be the only staff member on duty and will need to use initiative and be responsible for the full range of responsibilities.
Minimum Qualifications:
Education and Experience: A high school diploma and six months of experience operating a multi-line phone system in a similar setting -OR- GED and two years of customer service experience. Call Center experience is a plus.
Knowledge/Skills: Must have a clear voice communicate tactfully and courteously with all customers with strong listening skills. Must be able to work independently without supervision. Be able to work in a high-pressure environment. Ability to use standard office equipment (e.g. printers faxes etc.) computer systems and software. Must be fully competent and physically capable of performing duties as listed within.
Contacts: Communicates with and actively participates with all levels within the corporation.
Work Demands/Environment:
Frequent sitting. Frequently requires long periods of working interactively with console device. Occasional walking standing stooping bending lifting or moving items up to 10 lbs. Frequent use of finger/hand dexterity. Constant talking and hearing. Corrected hearing to normal range. No exposure to blood body fluids or tissue. Possible exposure to infectious materials communicable diseases and/or other conditions common to a healthcare environment. Normal office environment. Requires shift work and/or irregular hours and be able to work extended hours with little to no notice.
Roper St. Francis Healthcare is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive affordable medical dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status.
Department:
Engagement Center - Roper St Francis HealthcareIt is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
