Marine & Defence Customer Solutions Analyst
Marine & Defence Customer Solutions Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Viva Energy is seeking a proactive and detail-oriented Marine & Defence Customer Solutions Analyst to manage the end-to-end ordering and invoicing process for our Marine and Defence customers across Australia and internationally. This is a unique opportunity to contribute to critical national infrastructure while working in a dynamic and supportive team.
What Youll Be Doing
- Manage the full Order-to-Cash (OTC) process for Marine and Defence fuel and lubricant deliveries including Defence Fuel Installations (DFIs) commercial ports marinas airports and remote locations.
- Coordinate with internal and external stakeholders including Defence Fuel Services Branch UGL third-party suppliers Marine Account Managers and Viva Terminal staff.
- Resolve pricing and documentation queries to ensure accurate and timely delivery and invoicing.
- Provide administrative support to Strategic Defence and Marine Account Managers:
- Create and maintain customer/vendor accounts
- Update master data and spreadsheets
- Process vendor invoices for Marine operations
Responsibilities & Requirements
- Strong analytical skill organised with high degree of attention to details ability to collect and analyse complex data sets.
- Proficiency in excel Microsoft office applications and ERP systems.
- Ability to work well under pressure with a high volume of orders and emails.
- Excellent communication and interpersonal skills with the ability to effectively collaborate with stakeholders at all levels
- Ability to adapt to changing priorities and manage multiple tasks concurrently
- Ensuring ADFs demands are met as per contractual KPIs.
- Processing/Reviewing of supplier invoices for pass-thru transactions. Reconciliation of supplier accounts and resolution of any account issues.
- Ensure timely response to customer and stakeholder inquiries and that a customer focused approach is always maintained including management of the Defence Orders and Invoices Inbox.
Qualifications :
- JDE experience preferred.
- Proven experience in a Customer Solutions or Accounts Payable roles purchasing or supply chain.
- Well-developed interpersonal and communication skills to influence people working across internal and external interfaces.
- Ability to work as part of a virtual team
Additional Information :
We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.
Please note: This role is being sourced through Viva Energy Australia therefore we will not be accepting applications via external recruitment agencies
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
