Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis - Cheltenham)

Design Your Future at PVH

CONCESSION MANAGER JOHN LEWIS

About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.

As the world of retail evolves we as a business believe that for all other parts of the chain to work our stores must set the tone of what our two brands are all about.

Irrespective of where our consumers eventually make a purchase our stores are always a window to our great brands. As a result our locations are paramount first-class experience must be a given and our in-store standards should never be questionable.

To deliver this we strive to hire the individuals who live and breathe the values of our business who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in todays world we must be nimble and adapt to change and evolution.

The Concession Manager plays a key role in achieving these standards they lead by example embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.

Responsibilities include:

• Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets sales per hour (SPH) units per transaction (UPT) conversion (hit) rate wage and expense control shrinkage mystery shops store audits and profitability.
• Identifying opportunities and collaborating with others to grow the business or improve performance.
• Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
• Ensuring door to floor best practices visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
• Ensure daily management of sales payroll controllable expenses goals and company initiatives. Align activities to ensure business goals are met.
• Analyzing store level reports and creating action plans to improve results.
• Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
• Set challenging but attainable goals with an emphasis on service quality and customer satisfaction as well as financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Communicating with staff daily on individual sales goals and other key performance indicators product sales and other information to help them provide unparalleled service and achieve goals.
• Assist the manpower planning identification recruitment interviewing hiring and orientation processes recruit store personnel with a broad range of perspectives experiences and backgrounds.
• Own the training and development of employees. Ensure that all employees are properly oriented into the company and trained in their role.
• Provide training and coaching for Employees (daily weekly and monthly) and ensure that it is appropriately documented.

About YOU

• Extensive experience in connecting to consumers in a brand retailer is essential.
• Youll have experience with retail operations budgeting planning sales and people management.
• Youll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• Youll be an effective communicator with the ability to cultivate belonging.
• You collaborate to win and recognize and celebrate the contributions and achievements of others.
• You are courageous in giving feedback that promotes positive behavioral change.
• You adapt fast and work with pace.
• You are energetic and inspire trust showing a clear presence on the shop floor.