Senior Customer Success Manager - Manufacturing
Senior Customer Success Manager - Manufacturing
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Job Description
At Poka were transforming how frontline teams operate learn and solve problems.
Our connected worker platform is purpose-built for manufacturing empowering frontline workers to share knowledge collaborate in real-time and drive continuous improvement. Think of it like YouTube and Facebook but built for the factory floor!
Were proud to support global leaders like Nestl Bosch Mars and Danone in their digital transformation journeys and as part of the IFS family our reach and impact continue to grow globally.
We need a Senior Customer Success Manager to guide our top-tier manufacturers through meaningful digital transformation. From aligning Poka to business goals to driving cross-functional adoption youll help our customers turn connected worker insights into real operational impact. Ready to bring your manufacturing expertise that gives you credibility on the factory floor and your strategic mindset that earns trust in the C-suite to Poka Keep reading.
What Youll Do
- Act as a strategic advisor to enterprise manufacturing clients guiding their transformation with Pokas platform.
- Build and strengthen relationships with key stakeholders from plant floor to executive suite.
- Lead CI/TPM adoption through tailored use cases and our library of Playbooks.
- Apply a problem-solving mindset to diagnose operational challenges/pains and co-create scalable practical solutions.
- Ensure fast time-to-value sustained engagement and measurable ROI across the customer lifecycle.
- Collaborate cross-functionally to improve internal tools and CS team workflows.
- Identify expansion opportunities and champion long-term success - partnering with account managers and taking the lead on project execution to support sales outcomes.
What Youll Bring
- 5 years in manufacturing (e.g. Continuous Improvement Operations TPM or related roles).
- Strong understanding of Lean Six Sigma TPM and CI methodologies.
- Project management skills - able to coordinate complex initiatives manage timelines and align cross-functional teams toward shared goals.
- Ability to build trust and communicate effectively with technical and executive stakeholders.
- Adaptability and curiosity especially around integrating AI tools into your daily workflows.
- Proactive mindset and openness to change in a fast-paced SaaS environment.
- Excellent verbal and written communication skills in English (French would be a bonus)!
- Willingness to travel up to 20% (typically 1 - 2 client visits per quarter)
What we offer:
- Dynamic and collaborative work environment.
- Generous vacation policy upon arrival.
- Hybrid work policy - Work from the office one day a week if you live within a 40km radius to our Quebec City office or a 15 km radius to our Montreal office.
- 100% remote work if you do not live within the radiuses mentioned above.
- Truly flexible schedule and the possibility of taking every Friday afternoon off.
- Group insurance from day one (dental medication invalidity travel etc.).
- Telemedicine service.
- Matching GRSP with Wealthsimple after your first year.
- MacBook Pro and $500 allowance for your home office.
- Tasty snacks (Fresh fruits snacks coffee tea etc.)
- Generous referral bonus.
- Whatever you need to keep learning and evolve professionally.
*Certain benefits are exclusively accessible to employees in Canada.
Want to learn more about our culture Click HERE.
Required Experience:
Manager
Employment Type
Full Time
