Albanian Bilingual Interpreter - Tampa, FL
Albanian Bilingual Interpreter - Tampa, FL
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Job Description
Important Note: This is NOT a remote position. This position is based out of our contact center in Tampa FL
Address: 5701 E. Hillsborough Ave. Tampa FL 33610
Bilingual Interpreter
Join CyraCom in our mission to become a voice for people who need help communicating. Our phone interpreters bridge language barriers between people who need it most such as between doctors and patients or other essential service agents and customers.
What Youll Be Doing
This position performs skilled consecutive first-person is performed and reviewed under direct supervision using well-defined policies and opportunity exists for exercising independent judgment and incumbent refers most problems to a supervisor and generally all non-routine description applies to the entire Interpreter classification regardless of language(s) spoken.
Essential Functions (MAJOR DUTIES & RESPONSIBILITIES):
Provides meaning-for-meaning interpreting.
Follows CyraComs interpreter protocols as per CyraCom training policies and procedures.
Follows all CyraCom policies and procedures related to information confidentiality and interpreter ethics.
Attends all required training for interpreters such as training by the CyraCom Quality and Development Department.
Continuously improves vocabulary and specialized subject matter knowledge as required for various clients such as medical legal social services etc.
Maintains confidentiality as per CyraCom Interpreter policies.
Uses standard office equipment such as telephones computers copiers and fax machines.
Uses MS Office applications such as Outlook Word and Edge (or other internet browser).
All employees are required to perform the following essential functions:demonstrate predictable reliable and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read write and communicate in English; communicate in person and by telephone as per CyraCom policy; learn from directions observations and mistakes; work independently or as part of a team; interact appropriately with others including co-workers supervisors and customers; and work with supervision receiving instructions/feedback coaching/counseling and/or corrective action.
Knowledge Skills & Abilities:
Fluency in English and the target language.
Skilled at communicating both orally and in writing in English and target language.
Basic understanding of linguistics and different cultures.
Skilled in adjusting to rapidly changing circumstances.
Ability to react calmly and effectively in emergency situations.
Strong attention to detail and accuracy.
Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
Exceptional commitment to confidentiality as per CyraCom Interpreter policies.
Skilled at keeping supervisors informed of problems or issues.
Skilled in establishing and maintaining effective work relationships.
Skilled in Microsoft Office including Microsoft Outlook Word and Internet Explorer (or other internet browser).
Ability to operate competently common office equipment including but not limited to computer fax copier and telephone system.
Qualifications
- 18 years of age or older
- Authorized to work in the US
- High school completion or equivalent
- Proficient in English and at least one other language as determined by our language Checkup assessment
We Offer:
- Competitive wages and generous benefits package
- Paid professional interpreter training
- Overtime pay and merit-based increases
- Internal promotion opportunities
- A diverse inclusive and supportive environment
Employment Type
Part-Time
