Business Analysis (Data & Insights Analyst)

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.

Job Summary
We are seeking a highly analytical and detail-oriented Data & Insights Analyst to support our teams drive for operational excellence. This role will be responsible for generating insights through Salesforce reporting Looker Studio Tableau and other BI tools. The ideal candidate will bring a passion for data storytelling a sharp eye for trends and a collaborative spirit to help increase team effectiveness and productivity

Key Responsibilities:
Salesforce Reporting & Dashboards:

• Design develop and maintain custom Salesforce reports and dashboards for performance monitoring KPI tracking and operational insights.

• Support leadership and stakeholders with ad-hoc reporting needs.

Business Intelligence & Visualization:

• Create interactive and visually compelling dashboards using Looker Studio and Tableau to present actionable insights.

• Combine data from multiple sources to generate holistic views of performance

Analytics & Insights:

• Conduct trend analysis root cause analysis and correlation studies to support business decisions.

• Recommend initiatives to enhance team productivity streamline workflows and eliminate bottlenecks.

Collaboration & Strategy Support:

• Work closely with team leads managers and project stakeholders to understand data requirements and deliver insights aligned to business goals.

• Assist in building predictive models or scorecards for prioritizing team efforts (optional/nice-to-have).

Continuous Improvement:

• Monitor and identify opportunities to automate reporting and reduce manual efforts.

• Stay updated with the latest features in Salesforce and BI tools to enhance reporting capabilities

Required Skills & Qualifications:

• Proven experience (59 years) in an analytics or reporting role

• Strong proficiency in Salesforce Reporting and Dashboard creation.

• Hands-on expertise in Looker Studio (Google Data Studio) and Tableau.

• Excellent data interpretation and storytelling skills.

• Proficient in Excel/Google Sheets and SQL (preferred).

• Strong communication skills with the ability to present complex data in a simple actionable way.

• Self-motivated detail-oriented and outcome-driven.

Preferred Qualifications:

• Experience working in a shared services Center of Excellence (CoE) or global operations setup.

• Exposure to customer success sales operations or productivity measurement frameworks.

• Knowledge of Salesforce data architecture and custom objects

Please Note: Shift will be 5:30PM to 2:30AM and it is Work From Office at Bagmane World Technology Centre Bangalore