Managed Services Agent- Healthcare- Full Time 2nd Shift (Remote)
Managed Services Agent- Healthcare- Full Time 2nd Shift (Remote)
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Job Description
Who we are:
Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform Telemed IQ enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care patient outcomes and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commissions Gold Seal of Approval and has maintained that accreditation every year since inception.
We love what we do and if you want to know more about our vision mission and values go to to check us out.
What youll be responsible for:
The Managed Service Agent is a specialized position performing multichannel emergency and routine consultation assignment for multiple service lines. The companys Consult Coordination Center (CCC) is a virtual hospital with both clinical and operational support teams dedicated to accelerating patient care. The Managed Service Agent is a specialized position performing multichannel emergency and routine consultation assignment for multiple service lines. The Managed Service Agent is responsible for receiving and prioritizing emergency and routine consultations across multiple service lines and specialties.
What youll work on:
- Proficient in Managed Services functions and maintains an adept knowledge of all processes and procedures.
- Effectively and efficiently manage incoming consultations through CCC consultation lifecycle workflows processes
- Effectively and efficiently manage the patient rounding workflow daily
- Interacts with clinical and operational teams to prioritize and assign requesting emergency/ nonemergency consultations for multiple services lines
- Uses established and approved protocols workflows and the computeraided dispatch system to evaluate the situation and take the appropriate actions. Test readiness of computer cameras and other related communications equipment
- Monitors and maintains queues to quickly prioritize and assign consultations to meet or exceed SLAs
- Demonstrate service excellence in meeting and exceeding all metrics
- Exhibit a high degree of professionalism at all times when interacting with the healthcare facilities Physicians coworkers and supervisors
- May be required to be oncall remain on duty after shiftend and respond to emergency situations at any time
- Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of the CCC and this position
- Maintains a favorable collaborative and professional working relationship with all departments to ensure efficient working environment to achieve companys mission
- Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary
- Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values
- Performs other duties and responsibilities as required or requested
What youll bring to Access TeleCare:
- High School Diploma GED or Equivalent Certification Required
- At least one year of experience working in a call center environment or healthcare or IT
- Excellent communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
- Demonstrated proficiency with Microsoft office programs communication and collaboration tools in various operating systems
- Ability to learn software and systems
- Have excellent phone/customer service skills along with high attention to detail
- Enthusiastic about being on the forefront of healthcare and impacting patient lives positivel
Work Schedule and Environment:
- Work Schedule: 2nd shift 3pm-11pm EST.
- This is a full-time position; est. 40 hours week
- The consult coordination center operates 24/7 and does require weekends and holidays
- Frequent speaking and listening using a headset
- Sitting for an extended period of time
- Extended periods of time looking at computer monitor
- Repetitive use of hands/fingers across keyboard
- High growth fast paced organization
- Must be able to remain in a stationary position 50% of the time.
Companyperks:
- 100% Remote
- Health Insurance (Medical Dental Vision)
- Health Savings Account
- Flexible Spending (Medical and Dependent Care)
- Employer Paid Life and AD&D (Supplemental available)
- Paid Vacation and Sick Leave Wellness Days and Paid Holidays
About our recruitment process:
We dont expect a perfect fit for every requirement weve outlined. If you can see yourself contributing to the team we would like to speak with you. You can expect up to 2 interviews via Zoom
Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race age religion color marital status national origin gender gender identity or expression sexual orientation disability or veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
