Senior eDiscovery Technical Services Engineer
Senior eDiscovery Technical Services Engineer
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USD 115000 - 175000
1 Vacancy
Job Description
POSITION OVERVIEW
The Senior Technical Services Engineer is a high-level technical role responsible for overseeing the support and upgrade activities of mission-critical eDiscovery applications. This position requires extensive expertise in managing Relativity CloudNine LAW/Explore Nuix iPro RevealAI Brainspace and other leading platforms. The senior engineer plays a pivotal role in ensuring that these applications run optimally by maintaining both frontend and backend support driving continuous improvements and implementing upgrade strategies to keep environments secure and up to date. This is a remote position.
Please Note for U.S. Applicants:While were excited to grow our team we can only consider candidates who reside in U.S. states where GeorgeJon is already registered to do business. Currently we are able to hire in the following states: AZ FL GA IL IN KS KY MI MO NC ND NJ NM OH OK SC TN VA WI. We appreciate your interest and encourage you to check back as we expand into additional states.
RESPONSIBILITIES
- Support eDiscovery applications on the frontend and backend
- SupportRelativity NUIX Reveal CloudNine and iPro software suiteswith theability to triage and route calls to appropriate techniciansas required
- Assist in maintaining and monitoring client environments
- Deliver out-of the-box thinking and superior problem solving skills to address customer needs
- Create and edit documentation of internal processes and procedures
- Communicate with customerskeeping them informed of incident progressandnotifying them of impending changes oragreed outages
- Guide the support team providing escalation support as needed
- Enter all work as service tickets into ConnectWise
- Work through a daily schedule in ConnectWise closely logging all time and expenses
- Identify areas for internal improvement and make constructive suggestions for change
QUALIFICATIONS
- Understanding of the EDRM Frameworkfrom hands-on experience
- Advanced knowledge of Relativity NUIXand/or Reveal software platforms
- Advanced knowledge of Citrix NetScaler application publishing and/or terminal server
- Windows Server Administration
- Scripting & Automation
- Microsoft SQL Server
- Microsoft IIS
- Microsoft Clustering
- Server storage and networking hardware knowledge
- Ticket managementissue tracking change log management
- Embraceworkingin afast-pacedenvironmentand handlingmultiple projects/issues inoccasionallyhigh-pressure situations
- Ability to travel for client engagements up to 10% of the time
NICE-TO-HAVES
- Intermediate to advanced knowledge of other eDiscovery applications
- Relativity Infrastructure Specialist and/or Relativity Certified Administrator certifications
- Professional IT Certifications such as: SQL Microsoft MCP MCSA or MCSE Citrix CCEA or CCIA SonicWall CSSA ConnectWise CCPA LabTech LTCP Cisco CCNA or VMware VCP
ABOUT THE COMPANY
GeorgeJon is the backbone of the eDiscovery industry. We plan design manage support and secure cost-effective performance-optimized data platforms with 24/7/365 management and support for seamless user experience and peace of mind. Our vision is to be the foundation that supports every eDiscovery journey.
Our team of tech wizards customer champions and savvy business experts is grounded in a set of shared values:
- Ingenuity is the driving force behind our innovation and growth. We encourage creativity problem-solving and the pursuit of new ideas.
- Respect is the cornerstone of every interaction. We treat each other with dignity and celebrate the unique perspectives of all individuals.
- Integrity is our moral compass. We do whats right deliver on promises and embrace honesty and ethical conduct in all our endeavors.
- Collaboration is what fuels our success. Team members work in harmony leveraging diverse skills to achieve common goals.
Some of the perks of working for GeorgeJon include a remote-first work environment a high-value low-cost BCBS health insurance plan 401(k) with company match ample time off including a full week in December paid parental leave for primary and secondary caregivers a wellness reimbursement program and much more.
GeorgeJon is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race color religion sex national origin sexual orientation age citizenship marital status disability or veteran status. It is our intent to comply with our duty to provide reasonable accommodation for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to
Required Experience:
Senior IC
Employment Type
Full-Time
