AI Delivery Lead
AI Delivery Lead
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Job Description
AI Delivery @ Gradient Labs
At Gradient Labs were on a mission to make exceptional customer service the norm.
Founded in 2023 weve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest high-stakes customer support queries safely and effectively all while giving them the visibility and control they need to trust the outcomes.
Were still a small team (20 people) made up of people whove worked at Monzo Pleo Google and other leading tech companies. Our office is just a short walk from Liverpool Street Station and most of us come in 23 days a week to collaborate and catch up.
If youre excited to tackle some of the hardest problems in AI and help shape the future of customer operations wed love to hear from you.
As an AI Delivery Lead you will...
As an AI Delivery Lead youll be responsible for helping enterprise customers achieve real measurable results through automation. Youll scope and lead projects that embed our platform deeply into their operations and drive strategic outcomes that matter.
You will:
Take care of the end-to-end delivery and integration of our platform into customers environment. Understand their objectives requirements and the current ops landscape. Propose agree and execute on a project plan to deliver the integration.
Help customers tailor our AI agent and capabilities to their needs enhancing its ability to resolve end-user questions by enabling and optimising key features and helping customers to solve unique operational challenges.
Collaborate closely with internal Sales AI and Engineering teams providing valuable feedback to help shape the product and better meet customer needs. Early on you may also assist with POCs legal/security due diligence and transitioning from trial to implementation.
Dive into the data to track AI performance and proactively drive results by understanding and achieving success for each customer whether its faster resolutions solving unique use cases or enhancing customer experiences.
Build repeatable high-quality onboarding and implementation processes that set customers up for long-term success.
Were looking someone who
Has experience in forward-deployed customer-facing roles at high-growth tech companies
Thrives in fast-paced ambiguous environments and creates structure where its needed
Has owned and delivered complex multi-stakeholder projects end-to-end and is motivated by execution not just ideas.
Communicates clearly and confidently with technical and non-technical audiences including senior stakeholders.
Has a strong technical grasp (APIs integrations) and can collaborate closely with engineering teams.
Thinks analytically and is comfortable using tools like Looker Omni or SQL to surface insights.
Is customer-obsessed and always pushing to deliver real outcomes not just check the boxes.
Has an entrepreneurial mindset and finds creative pragmatic solutions that balance customer goals with whats possible.
Why join Gradient Labs
This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years every company will need to embrace AI-powered operations to stay competitive and this role puts you right in the middle of that transformation.
Youll tackle challenging and new problems work with some of the most exciting brands across different industries and be surrounded by a passionate smart team thats driven to build something groundbreaking.
Compensation
Salary range: 75k95k equity
Final offer will depend on your skills and experience
Employment Type
Full-Time
