Field Service Engineer
Field Service Engineer
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Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
Responsible to deliver all Service activities (which might include: Installation including related customer introduction Repairs Maintenance Services Validation Services Depot Repair Hot Lines etc.) on MOLECULAR products for achieving:
- Satisfied customers becoming committed customers
- The highest first time fix rates / the lowest mean time to repair
- Lowest repeated call rates
Supplies to the overall Service Targets regarding Bookings Revenues Service Profit and Overhead Cost while following all internal rules processes and practices (as they are described).
Main Activities / Responsibilities:
- Performs the activities mentioned above in line with internal rules and customer regulations
- Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful by using TMO instruments. Actively promote our contract products. (80%)
- Always ensure the highest professional relationship with our customer base to achieve customer dedication and raise issues if vital to address critical tasks in the fastest way possible. Follow our ethical business conduct mentorship.
- Is responsible to handle the companys assets provided such as Car Stock/Inventory of Parts Computer Telephone general Tools Software Company Car Manuals etc..
- Optimize the own work schedule by coordinating with all the vital partners for service planning/scheduling (Dispatching function Team Leader others).
- Assures alignment of all activities at the customer site with the rest of TMO and advises other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation)
Minimum Requirements/Qualifications:
- Professional background in Electronics/Chemistry/Engineering or related subjects
- Minimum 2-5 years experience servicing analytical equipment or equivalent applications specialist experience.
- Strong problem solving skills
- Good verbal and written communication skills ability to work across all levels functions and regions
- Shown the ability to handle multiple tasks with different priorities
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an extensive list of all of the duties and responsibilities associated with it.
Non-Negotiable Hiring Criteria:
- Driving License
- Willingness to travel (50%) mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls international traveling including all EMEA Territory and the US is required.
- Good English skills
Employment Type
Full-Time
