ServiceNow Administrator (REMOTE)
ServiceNow Administrator (REMOTE)
Posted on :
07-07-2025
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1 Vacancy
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Job Description
Job Title: ServiceNow Administrator (REMOTE)
Location: Jackson MS
Duration: up to 5 Years
Job Description:
The Client is seeking an experienced ServiceNow Administrator/Developer to support administer and maintain its newly implemented IT Service Management (ITSM) module. This role is essential to ensure the ongoing performance reliability and enhancement of our ServiceNow environment. The ideal candidate will bring technical expertise and best practices in ServiceNow administration development and support with the flexibility to help expand the platform in the future.
Scope of Work:
The ServiceNow Administrator/Developer will be responsible for:
System Administration:
Break/Fix Support:
Development & Configuration:
Enhancements & Continuous Improvement:
Training & Documentation:
Collaboration & Planning:
Required Skills/Experience:
Preferred/Not Required:
Location: Jackson MS
Duration: up to 5 Years
Job Description:
The Client is seeking an experienced ServiceNow Administrator/Developer to support administer and maintain its newly implemented IT Service Management (ITSM) module. This role is essential to ensure the ongoing performance reliability and enhancement of our ServiceNow environment. The ideal candidate will bring technical expertise and best practices in ServiceNow administration development and support with the flexibility to help expand the platform in the future.
Scope of Work:
The ServiceNow Administrator/Developer will be responsible for:
System Administration:
- Serve as the primary administrator for the ServiceNow ITSM module.
- Monitor system health performance and functionality.
- Manage user roles groups and permissions.
- Ensure adherence to platform governance change control and development standards.
Break/Fix Support:
- Troubleshoot and resolve technical issues within the ITSM module.
- Conduct root cause analysis for incidents and implement permanent fixes.
- Manage incident and request queues related to ServiceNow issues.
Development & Configuration:
- Design and configure workflows forms fields business rules client scripts UI policies and service Catalog items within the ITSM module.
- Develop and maintain integrations with other systems as needed.
- Create and maintain reports and dashboards.
Enhancements & Continuous Improvement:
- Analyze business requirements and propose scalable secure solutions in the ServiceNow platform.
- Provide recommendations for improvements and enhancements to existing ITSM workflows and features.
- Prepare for future module implementations (e.g. Public Sector Digital Services).
Training & Documentation:
- Create and maintain system documentation and user guides.
- Train internal staff on use and capabilities of the ServiceNow ITSM module.
Collaboration & Planning:
- Serve as liaison between IT leadership business units and ServiceNow support/vendor resources.
- Participate in roadmap discussions and assist in planning future ServiceNow expansions.
Required Skills/Experience:
- 3 years of experience as a ServiceNow Administrator or Developer.
- ServiceNow Certified System Administrator (CSA) Required.
- Experience in a public sector or Medicaid environment.
- Experience preparing a platform for expansion particularly with Public Sector Digital Services or other ServiceNow modules.
- Strong understanding and hands-on experience with the ITSM module (Incident Problem Change Knowledge Service Catalog etc.).
- Experience with JavaScript Glide scripting and ServiceNow APIs.
- Familiarity with ServiceNow update sets scoped applications and integrations.
- Ability to work independently and manage multiple priorities.
- Excellent communication and documentation skills.
Preferred/Not Required:
- ServiceNow Certified Application Developer.
- Experience in a public sector or Medicaid environment.
- Experience preparing a platform for expansion particularly with Public Sector Digital Services or other ServiceNow modules.
Required Experience:
Senior IC
Employment Type
Contract
Key Skills
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