Sr. Product Manager - P360 Operational Efficiency & Decision Support Analyst
Sr. Product Manager - P360 Operational Efficiency & Decision Support Analyst
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$ 121600 - 219400
1 Vacancy
Job Description
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
T-Mobiles Product Portfolio & Device Management (PPDM) team is at the forefront of delivering innovative value-driven solutions across Connected Devices Accessories and Protection Products. Within this organization the Insights & Decision Support pillar serves as the strategic compassaligning financial performance strategic planning and opportunity sizing to shape the long-term success of our portfolio.As part of this pillar youll join a high-impact team that brings structure and clarity to complex decisions across PPDM. Were insight-driven fiscally responsible and future-focused.
We are looking for a highly motivated P360 Operational Efficiency & Decision Support Analyst to support the end-to-end analytics business case development and strategic opportunity sizing for Protection 360 (P360)T-Mobiles flagship device protection program.
This role will partner closely with FP&A supply chain product and external vendors to ensure P360 remains a growth engine and a competitive differentiator. Youll serve as a critical thought partner in financial modeling reverse supply chain cost analysis and executive decision support.
Key Responsibilities:
Financial Strategy & Forecasting
Analyze and track P360 revenue and cost drivers including premiums attach rates and claims expenses.
Maintain and improve forecast models and financial dashboards in collaboration with FP&A.
Identify trends risks and opportunities that impact program profitability and long-term growth.
Business Case Development
Build and present business cases for changes to P360 pricing structure or servicing model.
Quantify strategic levers and run sensitivity scenarios across different assumptions.
Support executive presentations with clear storytelling and data-backed insights.
Reverse Supply Chain & Servicing Analytics
Work with operations and supply chain teams to understand device routing repairs and liquidations.
Trace operational trends (e.g. repair rates claim frequency) to financial impact.
Develop cost optimization and value recovery insights.
Cross-Functional Collaboration
Engage with Product Retail Ops Customer Care and Assurant to align on servicing strategy.
Drive alignment between strategic goals and financial performance across teams.
Decision Support & Leadership Alignment
Contribute to monthly business reviews with actionable insights.
Translate complex data into recommendations that shape P360s evolution.
Monitor KPIs to ensure P360 meets its financial customer and operational goals.
Qualifications:
Required:
7 years of experience in Finance Strategy Business Analytics or related fields.
Proven experience in forecasting financial modeling and building business cases.
Strong Excel and financial analysis skills; experience with SQL or BI tools like Tableau/Looker.
Excellent written and verbal communication skills including executive presentations.
Strong organizational skills and comfort managing multiple workstreams simultaneously.
Preferred:
Experience in telecom insurance device protection or reverse logistics.
Familiarity with device lifecycle repair/replace operations and consumer warranty models.
MBA or equivalent advanced degree is a plus. Bachelors degree required.
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $121600 - $219400Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Required Experience:
Senior IC
Employment Type
Full-Time
