Service Engineer
Service Engineer
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Job Description
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
Job Summary
Interested in seeing different places and meeting leaders in the US food and beverage industry Passionate about learning new cutting-edge technologies Intrigued by diverse and multicultural teams
Then this job might be just for you!
As we are rapidly growing in Canada we are currently looking for multiple experienced Field Service Engineers/Technicians to fill various rewarding and challenging roles that allow freedom with accountability while working directly with our Customer Service Operations (CSO) team and our customers.
You can be home based anywhere in Canada and will be travelling 90% of your time to our customer sites. Typically after 3-5 years travel can be reduced with local site-based assignments.
What you will do
As a Field Service Engineer/Technician you will:
- Travel to customer sites in order to conduct preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment.
- Execute installation tasks including the assembly of complete systems.
- Execute installation of relevant rebuilding/upgrade kits.
- Act as an ambassador for Tetra Pak at all times ensuring and promoting good working relationships with the customer and ensure that Tetra Paks reputation is sustained.
- Execute and complete all relevant reports in an accurate and timely way as well as in accordance with Tetra Pak and Customer safety regulations and requirements.
- Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety quality assurance and regulatory issues.
- Perform troubleshooting and fault-finding services onsite and by phone.
- Act as an advisor and expert to the customer.
- Install set-up and support through remote support when off-site.
- Take time for learning become a trusted expert on Tetra Pak equipment.
- Timely submit all travel and expenses for reimbursement with attention to detail timeliness and accuracy.
We believe you have
- Relevant work experience in manufacturing equipment installation controls/automation maintenance and/or service work.
- Ideally some experience in the food packaging or processing industry.
- Some understanding of automation systems such as Allen Bradley frequency drives Profibus Siemens PLC programming software Rockwell RSLogixPLC programming software Intouch (WonderWare) Device Net ABB Danfoss frequency drives or similar.
- Strong mechanical aptitude.
- Great communication skills with the ability to build a trusting relationship with your customers.
- Ability to handle multiple stakeholders with a customer focused mindset.
- A commitment to a strong quality culture.
- A commitment to a strong health and safety culture.
- A fluent level of writing and speaking English.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page at you have any questions about your application please contactJatwana Calhoun Brown.
Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Employment Type
Full Time
