Entry-Level Supply Chain Call Center Support Specialist
Entry-Level Supply Chain Call Center Support Specialist
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Job Description
Company:
The Boeing CompanyBoeing has an opening for an Entry-Level Supply Chain Call Center Support Specialist (Level) who responds to customer inquiries for spare parts requirements and coordinates delivery problem resolution. Assists in the collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts kits and provisioning products or services in our Dallas TX location.
Position Responsibilities:
Retrieve research and resolve specific customer emails and Service Requests
Enter track monitor and coordinate customer order delivery requirements
Analyze customer spare parts requirement inquiries facilitate responses and resolve delivery problems
Analyze supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services
Advise customers regarding order status changes or improvements of orders and follow up with customers on issues related to their accounts
Manage multiple orders and research lists for specific customers
Research and analyze data to identify trends/issues regarding specific customers
Support Customer Program Managers (CPM) by maintaining reports customer data and managing customer expectations
Basic Qualifications (Required Skills/Experience):
1 years of experience in customer service or a support organization
1 years of experience interfacing with external customers and responding to support requests
1 years of experience with Microsoft Office Products like Outlook PowerPoint Excel and Word
Experience and/or knowledge of Basic Supply Chain principles
Preferred Qualifications (Desired Skills/Experience):
1 years of experience in the aerospace industry preferably in a customer service/support environment
1 years of experience with SAP in support of Supply Chain functions
1 years of experience with Customer Relationship Management (CRM) tools systems and processes
Experience working with supply chain strategies (e.g. inventory reduction parts kitting supplier consolidation optimum flow lead-time reduction)
Adaptability to changing environments and customer needs
Ability to work independently and collaboratively with a cross-functional team
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary pay range: 47000 - 67000
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 2 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Unclear Seniority
Employment Type
Full-Time
