Service Desk Representative
Service Desk Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.
Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues performs software distribution creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources including remote tools to accomplish tasks.
Responsibilities
- Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
- Addresses issues escalated from less experienced team members.
- Proactively informs manager about potential problems and suggests improvement actions.
- Reports on faulty master data.
- Advises less experienced team members on process and other deviations.
- Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.
- Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
- Defines and recommends working practice and other process improvements.
- Ensures that established KPIs are achieved.
Qualifications
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required.
#LI-MB1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
