Fraud Team Lead

Change the way the world travels

Be part of the GetYourGuide journey and connect people with unforgettable travel experiences worldwide. Since 2009 millions of travelers have booked unique activities with us in over 12k cities. Our headquarters in Berlin is supported by 16 other local offices across the globe.

Ready to join a diverse community of over 850 fellow explorers dedicated to revolutionizing the travel experience industry Check out our careers site to learn more.

Team mission

Our mission is to build and maintain a secure and trustworthy marketplace by leveraging advanced fraud detection techniques fostering strong collaborations and continuously adapting our defenses to protect GetYourGuide its users and its partners from illicit activities. We are committed to upholding fairness and ensuring a reliable platform for unforgettable travel experiences.

Your mission:

• Team Leadership and Management:
  
  
• Lead mentor and develop a team of Fraud Prevention Operational Agents fostering a collaborative and high-performance work environment.
• Set clear performance expectations provide regular feedback conduct performance reviews and identify training needs.
• Manage team schedules and ensure adequate staffing to maintain operational efficiency.
• Promote a culture of continuous improvement and knowledge sharing within the team.
  
  
• Fraud Prevention Strategy and Execution:
  
  
• Develop implement and optimize fraud prevention strategies rules and procedures specific to the e-commerce environment.
• Monitor and analyze transaction data and system alerts to identify potential fraudulent activities and emerging fraud trends.
• Utilize various fraud prevention tools and technologies to detect investigate and prevent fraudulent transactions.
• Collaborate with cross-functional teams including IT Customer Service and Legal to implement effective fraud controls and processes.
  
  
• Operational Excellence:
  
  
• Oversee the daily operations of the fraud prevention team ensuring timely and accurate review of potentially fraudulent transactions.
• Establish and monitor key performance indicators (KPIs) related to fraud detection prevention and operational efficiency.
• Develop and maintain comprehensive documentation of fraud prevention processes and procedures.
• Ensure compliance with relevant industry regulations and best practices.
  
  
• Investigation and Reporting:
  
  
• Lead and conduct thorough investigations of suspected fraudulent activities gathering evidence and documenting findings.
• Prepare detailed reports on fraud trends investigation outcomes and the effectiveness of fraud prevention measures.
• Provide insights and recommendations for continuous improvement of fraud prevention strategies.
  
  
• Stakeholder Communication:
  
  
• Communicate effectively with internal and external stakeholders regarding fraud-related issues and prevention efforts.
• Collaborate with payment processors and other external partners on fraud prevention initiatives.
• Provide training and awareness sessions to other departments on fraud risks and prevention best practices.

Your toolkit:

• Minimum of 3 years of experience in a leadership role managing a team of fraud prevention operational agents preferably within the e-commerce industry.
• Proven track record of successfully developing and implementing fraud prevention strategies that reduce fraud losses.
• Strong understanding of e-commerce fraud trends techniques and technologies.
• Experience working with various fraud prevention tools such as rule-based systems machine learning models and third-party vendor solutions.
• Excellent analytical problem-solving and decision-making skills with the ability to interpret complex data.
• Strong leadership communication and interpersonal skills with the ability to motivate and develop a team.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Familiarity with relevant industry regulations and compliance requirements.
• Bachelors degree in a relevant field such as Business Administration Finance Criminal Justice or a related discipline is preferred.
  
  
• Certifications in fraud examination or fraud prevention.
• Experience with SQL or other data analysis tools.
• Knowledge of chargeback processes and dispute resolution.
• Experience with international e-commerce fraud prevention.
  
  

We want your journey with us to be extraordinary

Heres how you can expect us to commit to you and your growth.

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 40 days per year
• Flexible working arrangements to support work-life balance
• Opportunities to collaborate and socialize with team members through weekly catering quarterly team events and yearly company-wide events.
• Relocation assistance (if required)
• Monthly transportation and fitness budget
• Discounts for you your friends and family on GetYourGuide activities
• Language reimbursement program
• In-office health and wellness classes

And more

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture check out how we hire and life at GetYourGuide. If you have any further questions please dont hesitate to get in touch at .

Were an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age gender identity ethnicity sexual orientation disability status or religion. Please refrain from including your picture and age with your application.

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