Game Facilitator (Store Associate)
Game Facilitator (Store Associate)
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Job Description
#Enter the Game Activate coming soon to Dublin
Activate is a technology company building interactive gaming facilities across US Canada and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with an addition of a Game Facilitator at our brand new store at 4976 Dublin Blvd Dublin CA 94568. To learn more about us click hereand follow us onInstagramandFacebook@activategames.
The key aspects of this position involve facilitation of the games assisting customers at check-in and ongoing upkeep of games and the facility. This job is dependent on an individuals ability to thrive in a fast-paced work environment and confidence in social situations. This is a part-time position at our Dublin California store located at 4976 Dublin Blvd.
The Duties and Responsibilities:
Game Facilitation
- Be professional in thought language and action
- Exemplify excellence in facilitation giving customers a great experience
- Brief new groups thoroughly but concisely prior to the start of their experience
- Observe customers in the gaming area and provide an explanation if necessary
- Participating with customers in games if needed to ensure customers have an excellent experience
- Monitor and be attentive to game play giving timely aid as necessary
- Handling any malfunctions with support of the Team Leads
- Maintain a clean and comfortable work environment
Check-In Facilitation
- Warmly greet customers when entering or leaving establishment
- Verify appointment times and explain the check-in process
- Handle cash debit credit or gift card transactions with customers
- Issue receipts and wristbands
- Answer customer inquiries and involve a Team Lead if the answer is not sufficient
Maintenance and Inventory
- Cleaning facility and washrooms as needed: dusting vacuuming using cleaning supplies etc.
- Painting around the main facility as needed
- Aiding Team Lead in checking inventory of merchandise
- Resetting and disinfecting wristbands
- Cleaning and disinfecting available lockers and lounge
- Notifying Team Leads immediately of game failures or malfunctions
- Touching up equipment; gluing props and other unskilled tasks
The Qualifications:
- 1 year of customer service experience is considered an asset
- Must be flexible and available to work evenings weekends and holidays
- Strong communication skills multi-tasking and time management skills
- Must be a people person - energetic friendly and outgoing with the ability to command attention in a crowd of people
- Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)
Working Environment:
- Capacity to lift and carry merchandise supplies and equipment weighing up to a certain limit as required for stocking shelves organizing inventory and completing store tasks
- Capability to bend stoop and reach to access merchandise perform cleaning and maintenance tasks and ensure the overall presentation and organization of the store
- While performing the duties of this job you may be required to sit stand walk reach with your hands and arms stoop kneel crouch crawl and communicate with others for long periods of time
- Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods typically 8 hours
- Regular use of maintenance equipment such as hand and power tools with occasional use of ladder
- Must be comfortable working in an environment with bright flashing lights loud music and fog
- Must be able to work day evening and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)
- Wearing personal protective equipment (PPE) properly handling and storing cleaning chemicals and following established safety protocols
The Perks:
- Competitive wage
- Opportunities for advancement
- Casual dress
- Fun and dynamic work environment
- On-site parking
Successful completion of a criminal record check is a condition of employment for this position.
Activate is an equal-opportunity employer. All qualified applicants will be considered for employment. Activate is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation for a protected characteristic contact which is an email monitored for this purpose.
We thank all applicants for their interest however only those candidates selected for interviews will be contacted.
Required Experience:
IC
Employment Type
Part-Time
