Customer Service Coordinator (Merchant Haulage)
Customer Service Coordinator (Merchant Haulage)
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Job Description
Customer Service Coordinator - Merchant Haulage
Full time Permanent
We are looking for a Customer Service Coordinator to work within our Import Customer Service department. The role requires excellent data processing skills in accordance with department and company procedures. Ensuring all Original bills of Lading and Monies are duly received and correctly endorsed prior to release of cargoes.
At MSC UK our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.
Skills and experience youll bring to us
- Accurate data entry skills in numeracy literacy and IT
- A flexible approach and can do attitude is essential
- Compliance with MSCs email and telephone etiquette
- Destin8 & CNS knowledge
- Building Customer relationships
- Ensure high attention to detail on instructions
- Commercial awareness related to the Import shipment
- Time management
- Attention to detail high level of accuracy in order to minimise errors and loss to MSC
- Ability to prioritise workloads and work to tight deadlines
- Maintain good customer relationships of new and existing business
- Excellent communication and team work
- Strong team player
How you will help us and what you can expect
- Booking line deliveries and releasing merchant containers in line
- Maintain incoming emails effectively and efficiently
- Ensure all emailed releases are processed in a timely and error free basis
- Full and accurate completion of files and system in accordance with import process and procedures
- Ensure any charges quoted on the release of goods are correct
- Proactive communication with customers and Internal stakeholders
- Ensure all documents relating to the Merchant Haulage release process are correctly put into Easy file
- Delivery of excellent customer service dealing with emailed release requests promptly and effectively
- Ensure all emailed releases are processed in a timely and error free
- Assist other colleagues/teams as and when required.
- Meet agreed deadlines and follow up action where needed.
If you feel that this is the next step in your career please apply now.
What Working for Us Means
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change always respecting safety and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge delivering training and support; enabling our peoples professional growth. We ensure fair opportunities through providing long-term career development embracing diversity and valuing all cultures. Diversity bringing strengths through different viewpoints experiences & approaches.
WHAT WORKING FOR US MEANS
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change always respecting safety and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge delivering training and support; enabling our peoples professional growth. We ensure fair opportunities through providing long-term career development embracing diversity and valuing all cultures. Diversity bringing strengths through different viewpoints experiences & approaches.
MSC VALUES
We are a Family Company
We have
Passion
We Care
for People
We are in
Continuous Evolution
We believe in
Equal Opportunities
Documents
Required Experience:
IC
Employment Type
Unclear
