Customer Support Assistant
Customer Support Assistant
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Job Description
Job Description
We are seeking a reliable and detail-oriented Customer Support Assistant to join our team in Dallas TX. The ideal candidate will be responsible for handling customer inquiries resolving issues efficiently and providing top-tier support that reflects our company values. This is a full-time position with growth potential and opportunities to develop professional skills in a supportive environment.
Responsibilities
Respond to customer inquiries via phone and email in a timely and professional manner
Resolve product or service issues by clarifying complaints and offering appropriate solutions
Maintain accurate records of customer interactions and transactions
Collaborate with internal departments to resolve complex issues
Follow communication procedures guidelines and policies
Assist with administrative tasks related to customer service operations
Qualifications :
Qualifications
High school diploma or equivalent; associate or bachelors degree is a plus
Proven experience in a customer support or administrative role
Excellent communication and interpersonal skills
Strong organizational and problem-solving abilities
Proficiency in Microsoft Office and general computer literacy
Ability to work independently and in a team-oriented environment
Additional Information :
Benefits
Competitive salary ($55000 $62000 per year)
Opportunities for career growth and advancement
Paid time off and holidays
Health dental and vision insurance
Retirement plan options
On-site training and professional development
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
