Executive Director, Client Partner

WHY DEPT

We are pioneers at heart. What this means is that we are always leaning forward thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency with a deep skillset in tech and marketing. Thats why we hire curious self-driven talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning that with people across 20 countries were big enough to provide you with the best tools global opportunities and benefits that help you thrive. While acting small by investing in you your growth your team and giving you the autonomy to solve our clients problems no matter where you are in the world.

What is DEPT Studio

Were a specialist team at the intersection of cost speed and quality - leading our clients into a pioneering future. Were an agile interconnected global team partnering with the most ambitious enterprise clients solving their content delivery challenges through implementing complex processes powered by industry leading proprietary technology.

Position Summary: This Client Partner is a senior account lead any given business or group of businesses leading inspiring and creating paths for creative and business opportunities. They are responsible for the overall strategy sales relationship management and delivery oversight activities related to their assigned accounts. This position reports directly to the VP of Clients partnering to develop and deliver the North American arm of the DEPT Studio growth strategy.

To achieve their goals the Client Partner will manage global cross-channel teams and develop and maintain senior-level agency relationships. The Client Partner will consult on the best path forward to achieve strategic goals developed in relation to the client vision. They will nurture and build solid senior-level relationships with the executive layers of client leadership. They will have experience consulting for varied clients in the experience design branding and technical spaces and capable of driving conversations towards different capabilities in DEPT Studios Portfolio. They are instrumental in developing and directing the engagement strategy across clients and must successfully execute this strategy across their business portfolio ensuring smooth overall account operations profitability and growth. They will also understand the value proposition of all DEPT services and include DEPT partners relevant to aligning client roadmaps to all facets of DEPTs portfolio.

WHAT YOULL DO

• Define manage and execute various types of projects for clients in order to maximize client business objectives manage client expectations and maintain profitability.
• Understand clients business goals pressures and requirements; convey clients needs to the internal team.
• Foster collaboration among a cross-disciplinary team to deliver exceptional business results.
• Maintains big-picture strategic and operational thinking balanced by strong attention to detail.
• Provide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team.
• Leads in meetings with existing clients and internal teams to identify new opportunities to meet clients evolving needs as required; serves as the subject matter expert on processes capacity and timelines.
• Lead pitches proposals and contract negotiations for organic growth opportunities.
• Communicate role expectations to team leads and direct reports if applicable.
• Frequent client travel is encouraged and required

WHAT YOU BRING

• Extraordinary interpersonal written and verbal communication skills.
• Excellent problem solving organization time management and risk management skills.
• Expert conflict resolution skills
• Enterprise experience partnering with clients at Fortune 500 companies
• The ability to be self-directed and work in an ambiguous and dynamic environment.
• Willingness to travel to client sites regularly
• Experience working within and selling the following services: user-centric digital and integrated marketing; business transformation; digital products and services; design systems and branding at the intersection of content content strategy and commerce solutions work.
• Experience across strategic omnichannel and production-based projects.
• Experience managing $10 - $15M Portfolio and/or driving clients to enterprise relationships at $10 - $15M
• Bonus metrics in 2025 will be tied to the following:
• Experienced with retaining top-tier accounts
• Ability to drive realized revenue beyond initial forecasts
• Background in farming additional opportunity out of legacy client-relationships

• Experience managing vendors/partners partner agencies and entities to drive revenue success with Fortune 500 accounts.
• Knowledge of current issues trends and tools within ecommerce and the consumer technology industry.
• 12 years of account management and client partnership experience in a digital design environment.
• Bachelors degree or equivalent degree of education relevant to the industry.

WHAT DO WE OFFER

• We are a collaborative open-door best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:
• Healthcare Dental and Vision coverage
• 401k plan plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU:

DEPT is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. Were committed to an inclusive and barrier-free recruitment and selection process and workplace regardless of anyones identity background beliefs lifestyle or disabilities. So tell us about any accommodations you need. Its totally confidential and only used to make sure you feel fully supported at every step.

DEPT participates in E-Verify meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google KFC Philips Audi Twitch Patagonia eBay and more. Its team of 2500 digital specialists across 30 locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT

Learn more about DEPT diversity equity and inclusion efforts