Member Support Specialist, Full-Time
Member Support Specialist, Full-Time
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Job Description
HOURS for this role switch every other week
Week 1: Monday through Friday 1-10PM CST
Week 2: Tuesday through Friday 1-10PM CST and Saturday 9-5PM CST
Position is remote.
Who we are:
Bend Health is revolutionizing the treatment of mental health conditions for kids and teens. Our innovative technology achieves better outcomes and leads to happier healthier lives while ensuring stigma costs and logistics are no longer barriers. Come and be part of a fun collaborative supportive motivated and data-driven team creating the first scalable and integrated model in mental healthcare for kids and teens. Help shape the future of pediatric mental health and bend the healthcare system to work better for everyone.
Todays world can be intense and stressful and its taking an unprecedented toll on kids teens and families. Bend Healths collaborative care model relies on therapy to help families manage the ups and downs of everyday life. These challenges could involve managing emotions challenging negative thinking and reducing stress and anxiety.
We are looking for a full-time Member Support Specialist who is passionate about whole-person whole-family mental health care. This position reports to the Operations Supervisor.
What youll do:
- Be on the ground floor of the Bend Health operations team set the culture of the service organization and ensure the member experience at Bend Health is a differentiator and industry leader
- Utilizing a concierge approach provide exceptional internal and external support across multiple modalities including email form phone and text
- Operate in Zendesk to resolve both internal and external tickets
- Exercise a sense of urgency collaborating cross-departmentally to identify investigate document troubleshoot and resolve support queries through a tiered escalation continuum
- Help create end-to-end support documentation for a seamless support experience
- Other duties as assigned
Who you are:
- A Psychology degree is preferred
- A details-driven rockstar with a knock-it-out-of-the-park mentality keen on delighting members by creating a one-of-kind experience
- Strong customer service skills to manage challenging customer expectations
- Documentation and quality assurance processes experience
- Ability to learn and utilize new tools and applications effectively
- Ability to work independently and decisively
- Passion for expanding access to mental health care
The salary for United States residents is $45K - $50K/year. Pay is based on several factors including but not limited to education work experience certifications etc. In addition to your salary Bend Health offers a comprehensive benefits package incentive and recognition programs equity and 401k contribution (all benefits are subject to eligibility requirements). Come join us to expand access to quality mental health care for kids teens and families!
We want to inform you regarding fraudulent postings and communications from individuals posing as Bend Health employees to job seekers. Please look at our current openings to ensure they match with third-party job hosting sites. If you are applying for a position with us we will always take the following steps:
We will only email you from the @ domain
Our screenings and interviews will be via phone or Zoom/Google Meets Video - Never chat or instant message
We will not send you a check until you are actively employed
We will never ask you for personal payment or require you to purchase equipment
We are here to help if you have any questions or concerns about a job posting. Please reach out directly to for inquiries. Thank you again for your interest and we look forward to connecting with you!
At Bend Health we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer we are committed to building an inclusive environment where you can be you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
