Transfer Center RN | Full Time | (3x12 Hr Rotating Shifts) | Concord Hospital

Summary

The Transfer Center Nurse functions as the primary liaison for organizations and providers seeking access to services or patient transfers to Concord Hospital acting as a crucial component of a multidisciplinary team. Additionally they are responsible for the management of patient placement and flow within the organization which calls for prioritizing needs and triaging bed availability with bed requests. The Transfer Center Nurses use established guidelines and criteria together with a review of medical records to determine the placement of all admissions and transfers.

Education

• Graduated from an accredited Nursing Program required

• Bachelor of Science Degree in Nursing (BSN) is strongly preferred

Certification Registration & Licensure

• Current and active New Hampshire Nurse license

• American Heart Association Healthcare Provider BLS required on hire

• American Heart Association Healthcare Provider ACLS preferred

Experience

• Minimum five years of Acute Care Nursing experience

• Previous supervisory/leadership experience desired

• Demonstrated aptitude for multitasking and organizing as well as excellent phone etiquette and customer service skills.

• Demonstrate leadership ability and management skill including proficiency leading diverse teams in a highly complex matrix management structure.

• Respected and acknowledged for the ability to remain composed under pressure and for a professional approach to solving problems while attempting to achieve a win-win outcome.

• Serves as an example of the service behaviors expected of Concord Hospital.

• Excellent interpersonal communication skills both written and verbal.

• Excellent relational coordination and emotional intelligence are displayed by: maintains cordial and cooperative relationships; constructively handles conflict; assists in problem identification and provides solutions; spearheads initiatives for ongoing improvement.

• Demonstrates a readiness to acquire expertise and proficiency in software applications pertinent to the operations of the Transfer Center.

• Ability to work a flexible schedule including weekends holidays and evening and night tasks is required.

Responsibilities

• Monitors current institutional capacity to assess impact patient flow resources and capacity management.

• Serves as a liaison to assist providers in finding and utilizing the right Concord Hospital services.

• Coordinates transfers to Concord Hospital from local regional and international locations for patients who are currently affiliated with Concord Health System or who need higher level of care.

• Coordinates communication between Concord Hospital providers and referral providers.

• Communicates with referring facilities regarding transfer and bed assignment.

• Actively participates in daily capacity huddles with department leadership nursing supervisors and providers to identify appropriate mitigation strategies that optimize safe patient intake and patient care resource demands.

• Develops and promotes long-term relationships with referring facilities and providers.

• Monitors evaluates and improves quality of care and services provided.

• Advocates on patient behalf in obtaining access to appropriate services.

• Actively engages in the daily implementation of strategic goals as they relate to capacity management patient flow and service-line development.

• Interprets and supports policies procedures and safety standards to facilitate daily operations.

• Supports the overarching goals of the Concord Hospital Health System.

• Performs other duties as assigned.

Employee Benefits

Competitive and comprehensive employee benefits and growth opportunities await you when you join our team.

• Health insurance and dental benefit
  • Available to full-time (30 hours) and part-time employees (20-29 hours)
• Wellness programs
• Life/LTD insurance
• 403B retirement savings account with employer contribution
• Tuition reimbursement
• On-site childcare
• Complimentary on-site employee fitness center
• Paid time off
• Career development
• Employee Activities Committee
• Military Program (offering a supportive environment for those serving or who served in the armed services)
  • Streamlined military leave process
  • Enhanced military leave policy
  • Enrichments to benefits and paid-time-off
  • Organizational resources committed to employees and their families
  • Education for employees and managers
  • Recognition of service

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race color religion sex sexual orientation gender gender identity national origin age marital status genetic information disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process you may contact Human Resources at .

Physical and Work Environment Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift carry or push/pull up to 10 pounds frequently lift carry or push/pull up to 10 - 25 pounds and occasionally lift carry or push/pull up to 20 - 50 pounds.

While performing the duties of this Job the employee is regularly required to hear and speak. The employee is frequently required to bend do fine motor do repetitive motion reach sit and walk. The employee is occasionally required to climb kneel smell squat and stand.

Specific vision abilities required by this job include color vision depth perception far vision near vision and peripheral vision.

The employee is frequently exposed to airborne pathogens. The employee is occasionally exposed to airborne contaminants bloodborne pathogens bodily fluids chemotherapeutic agents electrical hazards - shock moving mechanical parts radiation slippery surfaces toxic or caustic chemicals.

The noise level in the work environment is usually moderate.