Collections Consultant â Senior Process Associate â Dutch â Hybrid Bucharest
Collections Consultant â Senior Process Associate â Dutch â Hybrid Bucharest
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Inviting applications for the role ofCollections Consultant Senior Process Associate Dutch Hybrid Bucharest!
Responsibilities
Answering phone calls in the mentioned languages with a nice controlled voice on a priority established by the teamleader
The purpose of this position is to communicate verbally/in written with the clients and the related departmentsin order tocollect the debt registered by them according to the Standardized Operating Procedures and Work Instructions
Ensure file management according to the flow (writings / requests / calls credit investigations)
Customer service through electronic channels
Projecting a positive image of the company and brand
Implementing changes using your creativity and focus on process improvement
Verify and update customer information during each telephone exchange
Negotiate an immediately regularization of unpaid invoices (resumption of direct debits collection by credit card etc.)
Sharing with all team members any relevant knowledge obtained through customerinteractions
Attending trainingsessions
Arranging workingscheduleswith colleagues flexibly according to business needs
Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis
Providing assistance tonew colleagues wheneverpossible.
Inform the process trainers and the management team whenever the information in an SOP is identified asout-of-date
Qualifications
Minimum qualifications
Very good knowledge ofDutch (C1) and English (B2)
Bachelors degree.
Good MS Office knowledge.
Analytical thinking and self-starter.
Preferred qualifications
Relevant experience in phone customer service/collections.
High motivation and ability to learn.
Ability to work under time pressure.
What can we offer
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets Medical Services Insurance additional vacation days or partner discounts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior IC
Employment Type
Full-Time
