Customer Service Representative
Customer Service Representative
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Job Description
Quampetence Business Solutions Pvt Ltd.
9th Floor Vatika Professional Point Golf Course Ext Road Badshahpur Sector 66 Gurugram
Job Title: Customer Service Executive (Blended Process)
Process: Marks & Spencer (E-commerce)
Location: Gurgaon
Job Overview:
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives for our Marks & Spencer e-commerce process. This role involves handling both voice and non-voice (email/chat) interactions to assist customers with their queries orders and concerns.
Key Responsibilities:
- Handle customer queries via calls emails and chat.
- Provide assistance related to orders refunds exchanges and product information.
- Ensure excellent customer satisfaction by resolving issues efficiently.
- Maintain accurate records of customer interactions.
- Follow company policies and processes while interacting with customers.
Requirements:
- Experience: Prior experience in customer service preferred.
- Fresher with good communication skills are welcome.
- Skills: Strong verbal and written communication problem-solving ability and basic computer knowledge.
- Education: Minimum HSC (12th pass) or Graduate.
- Work Schedule: 6 days working with 1 fixed off on Sunday.
- Process: Blended (Voice Non-Voice).
Perks & Benefits:
- Competitive salary and performance-based incentives.
- Growth opportunities within the company.
- Friendly and professional work environment.
How to Apply:
Interested candidates can share their resumes at or callfor more details.
Join us and be a part of a leading BPO team supporting a prestigious retail brand!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
