Staff UX Researcher - C2C
Staff UX Researcher - C2C
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
Human-centered insights and a deep understanding of people and cultures are essential to how we do our best work. Our team of UX researchers guide design partners and cross-functional teams at ebay to discover interpret and act upon insights and opportunities in an inspiring way. We contribute to all phases of product development and influence product and business strategy while were at it.
The ideal candidate for this team is a strategic thinker great storyteller and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems. This researcher will work closely alongside partners from design business product management engineering and marketing globally to deliver high-impact user insights. Crafting conducting and socializing user research across a spectrum of methodologies is something this candidate excels at.
What you will accomplish:
Help drive key features products or initiatives based on company priorities within the Seller Experience space.
Lead research towards advising on improvements to make and defining excellent customer experiences.
Partner and work closely with Design Product and Business leadership to drive the UX strategy for their area within Seller Experience through insights.
Employ storytelling techniques and workshops to communicate research insights and recommendations and help teams turn insights into action.
Actively contribute to and learn from the always-growing UX Research practice at eBay.
What you will bring:
8 years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle from conceptualization to launch in an applied user research setting.
M.A. M.S. or PhD in a human behavior related field such as Anthropology Psychology Sociology Cognitive Science Statistics Human Factors Engineering Human-Computer Interaction Information Science Media Studies or Computer Science.
Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business. Expert use of UX research tools.
Ability to assess and work through complex problems and ambiguous situations and work with teams to ensure insights are clear actionable and acted upon.
Exceptional communication and storytelling skills experienced influencer and advocate for user research.
Experience working in large organizations and collaborating across diverse cross-functional teams is preferred. Global research experience is a plus
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.
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Required Experience:
Staff IC
Employment Type
Full-Time
