Customer Onboarding Specialist

About Definitive Healthcare:

At Definitive Healthcare (NASDAQ: DH) were passionate about turning data analytics and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets opportunities and peoplepaving the way for smarter decisions and greater impact.

Were headquartered in Framingham Massachusetts but we have 3 office locations globally including locations in Sweden and India. Weve grown significantly since our founding in 2011 and have expanded our global client base to 2400.

Were also a great place to work. In 2024 we brought home a number of awards including Built Ins 100 Best Places to Work in Boston a Stevie Bronze Award for Great Employers and we were recognized as a Great Place to Work in India.

We foster a collaborative inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive promote connection education and inclusion.

About the position:

As a Customer Onboarding Specialist you will be responsible for supporting the client during their initial integration with the Definitive Healthcare software and services. Our specialists achieve this through understanding customer business goals and objectives developing strong rapport and executing against a defined onboarding schedule. You will be accountable for customer satisfaction and supplier platform adoption through overseeing new supplier onboarding and engagement. You will manage a portfolio of onboarding projects with a diverse set of customers and as the first touch point in a customers experience after post sales you will be a critical player in driving long-term customer success and demonstrating the value of the Definitive solution. To be successful in this role the Onboarding Specialist will work across departments including Sales Customer Support and Education bringing customer objectives to fruition through cross-departmental collaboration and communication. The ideal candidate has experience in data based products strong communication skills and attention to detail with an outstanding aptitude for applying technology to achieve business outcomes.

What youll do:

• Become an expert on the Definitive solution and train customers with varying levels of sophistication
• Assist customers to navigate the technical aspects of the onboarding process including the implementation of Definitive software and integrations.
• Identify and drive efficiency in the onboarding process and process improvements on an ongoing basis
• Collaborate with Sales and Account Management teams to ensure smooth hand-offs before and after onboarding
• Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period

What youll need:

• 1 years of experience in a customer-facing role for a technology company (preferably SaaS)
• Proven ability to manage a portfolio of accounts with keen prioritization and multi-tasking abilities
• Exceptional interpersonal skills; you have the unique ability to talk technical details and business strategy in the same conversation
• Proficient with Excel comfortable with Salesforce
• Strong technical aptitude and a drive to learn
• Respect processes but be adaptable through change
• Strong organizational and analytical skills with a keen attention to detail
• Customer-first mentality; ability to empathize and build customer relationships
• Ability to think creatively and be persistent
• Coachable open to feedback and dedicated to constant self-improvement

Why we love Definitive and why you will too!

• Industry leading products
• Work hard and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares our community service group gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:

Great Work atmosphere great work life balance excellent company to work for amazing top notch product incredible customer service lots of tools to help you succeed.

-Business Development Manager

Great team. Amazing growth. Employees are treated very well.

-Research Analyst

I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.

-Profile Analyst

If you dont fit all of these qualifications but believe youre still a great fit feel free to apply and tell us why in your cover letter.

If you are a California Colorado New York City or Washington resident and this role is a remote role you can receive additional information about the compensation and benefits for this role which we will provide upon request.

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race color religion age gender gender identity sexual orientation or any other status. If youre interested in working in a fast growing exciting working environment we encourage you to apply!

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Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @ email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications please reach out to to confirm your status in the application process.