Medical Assistant (MA) I
Medical Assistant (MA) I
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Job Description
Job Title: Medical Assistant I
Reports To: Supervisor Medical Support Staff
Job Summary: Under the direction of the Medical Support Staff Supervisor (MSSS) or designee this position provides direct patient care and customer service.
Qualifications and Requirements:
The requirements listed below are representative of the knowledge skill and/or ability required. Job duties may be modified at any time based on business needs.
Essential Job Duties and Responsibilities:
- Assists Provider in the Administration of Patient Care:
- Identifies patient health care service requirements and gaps while being aware of age specific needs and protocols.
- Prepares for the patient appointment by reviewing and updating patient records prior to patient arrival.
- Correctly enters any standing orders the patients may be due for based on diagnosis history presenting symptoms or age requirements.
- Interviews patient to obtain reason for visit: chief complaint and document in electronic health record following MA workflow protocols for intake of patient.
- Obtain and record patients vital signs according to protocol for patients age.
- Prepares exam room and patient for examination/procedure being performed.
- Assists providers in performing procedures.
- Administers injections and other treatments as ordered by the provider.
- Reviews patient plan and educates patients on discharge instructions. Educates patients as directed by provider.
- Fills out appropriate necessary paperwork for recording purposes.
- Answer phone calls and take messages. Returns patient calls as directed by provider.
- Cleans and prepares rooms between patients and stocks exam rooms.
- Processes referrals medication refill requests and coordinates appointments for specific care and diagnostic procedures.
- Acts as a liaison between providers and other care givers.
- Receives reports on patients and delivers them to the appropriate provider.
- Performs sterilization of instruments and surgical packs in a timely manner.
- Documents and maintains records of verbal and written procedures medication delivery of care and pertinent information regarding patient care services.
- Complies with infection control policies and protocols; follows medication administration storage procedures and controlled substance regulations.
- Ensures operation of medical equipment by completing preventive maintenance requirements following manufacturers instructions reporting malfunctions requesting repairs maintaining equipment inventory and evaluating new equipment and techniques.
- When needed performs lab drawings and maintains laboratory documents.
- Maintains patient confidentiality following HIPAA policies and procedures.
- Communicates in a professional and timely manner with patients and other members of the care team at all times.
- Knows and follows procedure for immunization storage handling and administration.
- Follows all medication policies and procedures for labeling storing and use.
- Proficient in laboratory point of care testing.
- Travels to any location as needed.
- Working assigned weekends is required.
- If Assigned to Mobile Medical Operations:
- Works closely with Mobile Medical Leadership Team to resolve patient flow issues.
- Collaborates with Immunizations Coordinator to perform necessary VFC and Vaccine program quality management tasks such as logging medication performing temperature checks monthly ordering and participating in VFC audits.
- Maintains medical supplies inventory on mobile medical unit by anticipating and ordering needed supplies.
Minimum Qualifications - Education Experience Certificates & Licenses:
- High School Diploma or GED required.
- Graduated from an accredit Medical Assistant program completed a United States Armed Forces medical services training program or completed a non-accredited Medical Assistant program and passed the Certified Medical Assistant exam required.
- Cardiopulmonary Resuscitation (CPR) certification required.
- Certified Medical Assistant certification required within 6 months of hire.
- Valid Fingerprint clearance card required.
- Must have reliable transportation that can meet any operational reassignments of the organization during the workday.
- Valid drivers license and proof of insurance may be required if driving during work hours and/or if requesting mileage reimbursement.
Required Language Skills:
- Ability to comprehend and compose instructions correspondence and communications in English in both oral and written format.
- Bilingual in English and Spanish may be preferred based on current staffing patterns patient population and/or duty assignment.
Physical Requirements:
- Ability to frequently exert enough force to move objects weighing up to 25 pounds.
- Ability to continuously remain in a stationary position.
- Ability to constantly move about inside the workplace to assist patients operate office or medical equipment etc.
- Possesses hand-eye coordination and manual dexterity necessary to constantly operate computers telephone other office machinery and medical equipment.
- Possesses close visual acuity necessary to accurately record and view information on a computer monitor handwritten and typed documents.
- Ability to discern the nature of sounds at a normal spoken volume.
- Possesses a range of body motion and ability to exert enough force to lift and move adult and pediatric patients.
Other Required Knowledge Skills and Abilities:
- Ability to perform basic medical math that may include the use of ratio/proportion dosage calculation metric and household equivalents roman numerals abbreviations and general math including percentages etc.
- Ability to gather data in an organized fashion from varied sources.
- Ability to perform a variety of assignments requiring independent judgment.
- Ability to resolve challenges and work under pressure.
- Knowledge of health plans and community health centers preferred.
- Knowledge of HIPAA rules and regulations.
- Computer literacy required.
Work Environment & Conditions:
- Work environment is typical of a health clinic setting with occasional exposure to communicable diseases bodily fluids and hazardous chemicals.
- Work frequently involves use of needles and other medical equipment with proximity to electrical current and exposure to moving mechanical parts and some hazardous chemicals.
- Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings evenings holidays and weekends.
- If hired for a float position the position requires frequent travel to any health center as needed.
Employment Type
Full-Time
