Manager, EMEA Payment Solutions (SME) - FTC 12 months
Manager, EMEA Payment Solutions (SME) - FTC 12 months
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Job Description
The Manager Payments Solutions - EMEA is a 12 month fixed term role which will report to the Director Payment Solutions EMEA. This is an important support role on the EMEA Finance Operations team providing resolutions implementation and responsibility to all properties that have the payment brand standard gateway (FreedomPay) implemented. Furthermore the position is responsible identify resolutions for issues monitor the accountability of the support teams for problem resolution and owns the process for product updates which includes the management of the day-to-day partner relationships reporting and product management.
Planning organizing and tracking are very important attributes for this role along with strong interpersonal skills and the ability to work well under pressure across various systems and platforms. Working well as part of a team will be an essential element of the role. The majority of the work will be in the finance discipline and candidate will need to be familiar with all on property finance processes including P&Ls reconciliations balance sheet and controls. The candidate will be expected to communicate effectively with the Hotels above property teams shared service centres and suppliers and possibly manage/direct associates from a wide array of countries cultures and people going through a high amount of change.
Careful tracking the onboarding process to new acquiring relationships is a critical deliverable and enablement of new payment types. The Role is expected to work professionally on a day to day basis with limited supervision after appropriate training given on the following tasks;
- Assist with Kick-off calls
- Replies from the Project mailbox
- Manage and update Smartsheet Deployment Tracker
- Monitor and escalate Landit activity delay
- Assist with Pre Deployment training calls
- Assist with Post Deployment touchpoints (Survey Feedback Office Hours)
- Administrative Task (Participation Agreement Report Update Dashboard maintenance)
- Follow up emails and chasing hotels for responses.
SCOPE
The Manager Payment Solutions - EMEA is responsible for supporting all the hotels in EMEA in scope of the new Global Payment Brand Standard. The work will be split 20% Payment Solution and 80% FreedomPay Deployment also known as Project FIT or Integrated Payment Gateway and Standalone Tokenization.
Location requirements: The Manager Payment Solutions EMEA position is to be remote based within the EU with a preference for proximity to our London or Frankfurt offices.
Language Requirements: High proficiency (speaking reading and writing) in English is required. Additional language skills preferred.
Travel Requirements: There is expected to be a small component of business travel (less than 5% business travel required.)
CANDIDATE PROFILE
PREFERRED SKILLS AND KNOWLEDGE:
- 2years of relevant operating business experience in Finance and/or hotel operating management experience
- Ability to build on financial and/or operating background to help address performance issues and impacts across individual and multi-unit portfolios.
- Demonstrated negotiation skills preferred
- Strong team player
- Works well under pressure and to tight deadlines
- Manages and balances various priorities
- Hotel operations and finance knowledge essential -excellent understanding of processes and procedures
- Contact base within both the Marriott internal market organization and external owner community.
- Excellent Business Acumen: ability to make sound business decisions requiring the balanced integration of operational financial and human resources.
- Proven Influencing Skills: ability to persuade leadership and stakeholders to respond appropriate to owner needs
EDUCATION AND PROFESSIONAL CERTIFICATION:
- College degree in finance I hotel management I business related field preferred
KEY RESPONSIBILITIES
BUSINESS/FUNCTIONAL RESULTS
- Support EMEA Leadership team with key finance integration projects including planning organizing and implementing new processes and procedures.
- Providing proactive oversight throughout the year for newly implemented projects including follow ups and troubleshooting issues arising.
- Supporting change management efforts training managing helpline and email support
- Provides training and support where necessary for financial and operational projects and work streams
- Highlighting and working to improve areas of improvement in processes and plans
- Supports Hotels with technical issues of Financial systems
- Works where necessary with the Europe Reporting and Analysis team for all financial data related matters
- Works where necessary with the Europe Controls and contracts compliance teams for all financial audit related matters
- Provide training and support to ensure Franchisees understand Marriott Programs and Services.
MANAGING EXECUTION
- Directly support the EMEA finance operations team and Project teams
- Support Brand teams on major business issues and initiatives
- Strengthen owner relationships through clearer lines of communication and high levels of responsiveness to issues needs and requests
- Resolve issues before they rise to the escalated level
- Use leading performance indicators to proactively intervene before emerging issues become significant risks
- Partner with Finance Sales Legal Development Brand and Market organizations to ensure that initiatives and programs are well communicated with external stakeholders; timely address and resolve any issues resulting from those programs.
- Ensure appropriate functional counterparts are engaged in issues and understand the perspective of the owner community.
BUILDING RELATIONSHIPS
- Manage interactions with key stakeholder teams (mostly Finance and property leaders) to facilitate resolution to obstacles
- Represent the voice of Finance ops within Europe and related disciplines
- Help to reinforce MI and Owners perspective within internal forums by demonstrating strong business and financial acumen with general understanding of situational economics legal and agreements
OTHER
- Perform other duties as needed.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
