Field Service Supervisor
Field Service Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a Field Service Supervisor for our office in Pleasanton CA.
Primary Objectives/Scope:
Supervise assigned service technicians to meet and exceed department profitability goals. Assist the Branch Technical Manager in administration and recruiting; promote service technicians productivity and job-related personal growth.
Essential Job Duties
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Routinely demonstrates and creates a helpful and positive work culture
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Encourages and builds positive relationships and communicates effectively with all co-workers outside customers and vendors
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Conducts self at all times as the public image of the company in accordance with the organizations Code of Conduct
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Meet or exceed team productivity goals on key performance metrics including gross calls per day incomplete calls callback rate efficiency rating EU rating daily time detail and average call duration
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Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
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Maintain technical knowledge of all products
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Make recommendations to the Field Service Manager for any identified service training needs
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Assist the Sales department with sales demos as requested
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Handle service calls in the event of high open call volume
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Perform other duties as assigned
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Responsible for interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees
Qualifications
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Excellent verbal and written communication skills; strong customer service orientation
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Strong relationship management abilities with customers vendors and internal staff
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Exceptional mechanical aptitude and proven troubleshooting skills for digital office equipment
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Effective organizational and time management skills; ability to manage competing priorities
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Demonstrated initiative and good judgment in decision-making
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High ethical standards; effective and collaborative team player
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Proficient with MS Office applications: Outlook Excel and Word
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Availability to work evenings and weekends during peak periods
Employment Type
Full Time
