Specialist II, Order Management
Specialist II, Order Management
Posted on :
06-07-2025
Employer Active
1 Vacancy
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Job Description
At Promethean...
Were on a mission to transform the way people learn and collaborate around the world. For over 25 years weve been empowering educators innovators and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected creative environments.
As a member of #TeamPromethean youll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If youre passionate about education collaboration and making a positive global impact we want to hear from you. Join us on our mission to transform the world one student one teacher and one community at a time.
The purpose of this role is to be the primary interface between internal teams and external customers to ensure timely accurate and compliant processing of orders. This role is responsible for managing the end-to-end order fulfilment process from entry through to shipment and invoicing in alignment with company partner and country-specific requirements. Operating within the Order Management Team the Specialist collaborates closely with Operations Logistics Finance and Sales to drive efficiency and customer satisfaction. This position requires a high level of attention to detail coordination and communication across multiple functions and regions.
Job Duties and Responsibilities:
- Validate order details and accurately process sales transactions for the Americas ensuring compliance with all internal procedures and guidelines
- Collaborate with Sales Operations and Logistics to confirm product availability shipping requirements and pricing accuracy ensuring all sales orders are complete and correct
- Maintain alignment between CRM & ERP systems by ensuring sales orders are accurately reflected and updated in both platforms
- Communicate proactively with internal and external customers to provide timely updates on order status delays or delivery issues
- Process approved credits returns and adjustments in accordance with departmental policies and timelines
- Support team continuity by serving as a backup for colleagues during periods of absence or high volume
- Act as a liaison across departments to resolve incomplete or inaccurate sales order data and ensure smooth order processing
Job Skills and Qualifications:
- Customer-focused individual with a demonstrated commitment to continuous improvement adaptability to process changes and the ability to thrive in a fast-paced dynamic environment
- Minimum of 4 years experience in Order Management Order Processing Order Fulfilment or a closely related operational role.
- Exceptional attention to detail paired with strong organizational and multitasking abilities
- Proficient in Microsoft Excel and the Microsoft Office Suite
- Excellent verbal and written communication skills with a strong ability to collaborate effectively as a team player
- Ability to work independently using own initiative to identify and resolve issues proactively
- Ability to work closely with North America Sales and Channel teams to maintain continuity and deliver a world-class standard of service to NA Partners
- Strong interpersonal skills including effective decision-making problem-solving and conflict resolution capabilities
- Experience with CRM and ERP systems is essential; Salesforce and CPQ experience is a plus
- Ability to manage multiple priorities and consistently meet tight deadlines with a proactive and solution-oriented mindset
- Basic understanding of logistics operations and the end-to-end order fulfilment process including inventory management shipping and delivery coordination
Hourly Range: $22 - $26 Bonus Eligible
Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.
Our benefits include:
Medical Dental and Vision Insurance
Spending Accounts (FSA and HSA)
Disability Programs
401(k) Retirement Plan with Matching
Generous PTO and Holidays
Paid Maternity and Parental Leave Program with Child Care Subsidy
Paid Volunteer Time Off
Reward and Recognition Program
Well-Being Programs (For example company-wide health challenges)
And more!
Prometheanishonored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences our people company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race color national origin religion creed genetic information sex (including pregnancy sexual orientation or gender identity) age marital status disability military or veteran status; or any other protected classifications or characteristics under applicable local addition Promethean values privacy and the protection of personal information.
For information regarding personal information we collect and our use of such data please see our privacy policy: contact if you have an accessibility request at any point during the hiring process.
#Promethean #EdTechJobs
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
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