Automotive Service Advisor
Automotive Service Advisor
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Job Description
Join Our Team at Walt Massey Build Your Automotive Career With Us!
Are you passionate about the automotive industry and ready to take the next step in your career Walt Massey is looking for motivated individuals to join our team and help us deliver an exceptional automotive experience to every customer.
We believe in investing in our people. Thats why we offer extensive training career growth opportunities and a supportive team environment where every member is set up for success. Whether youre just starting out or looking to advance your career Walt Massey is the place to be.
Why Work With Us
At Walt Massey we dont just offer jobswe offer careers. Heres what you can expect when you join our team:
Comprehensive Health Coverage: Medical dental and vision insurance
Retirement Planning: 401(k) plans to secure your future
Time Off: Paid holidays and vacation time
Professional Development: Ongoing paid training and career growth opportunities
What Youll Be Doing:
As a valued member of our Service Department youll play a vital role in ensuring customer satisfaction and operational excellence. Key responsibilities include:
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service
Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
Ensure the daily inventory of technicians time is consistently sold to service customers
Distribute work between technicians efficiently
Handling warranty claims and supervising department compliance
Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
What Youll Bring to the Team:
Were looking for team members who are:
Organized & Detail-Oriented: Able to juggle tasks while maintaining accuracy
Strong Communicators: Excellent at explaining services and repairs to customers
Leadership-Oriented: Experienced in managing people and processes
Customer-Focused: Committed to delivering top-tier service
Professional & Reliable: Presenting themselves well and following through
Self-Motivated: Capable of working independently and taking initiative
Technically Skilled: Confident in answering technical questions and diagnosing issues
Licensed & Responsible: Valid drivers license with a clean driving record
Equal Opportunity Employer
Walt Massey is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not tolerate discrimination of any kind including on the basis of race color religion sex national origin age disability veteran status sexual orientation or gender identity.
Ready to Start Your Journey With Walt Massey
If youre passionate about the automotive industry and ready to grow with a company that values its employees we want to hear from you. Apply today and become part of the Walt Massey family!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
