Assistant Night Manager
Assistant Night Manager
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Job Description
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.
Annual Salary of 28000
A WORLD OF REWARDS
Smart uniform provided
Free and healthy meals when on duty
Grow your Career!
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking
Accommodation available with all bills included
Guest Experience Day as part of your induction
Modern and inclusive Team Members areas
An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I be doing
As Assistant Night Manager you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement
- Serve as a point of contact for regular and important Guests
- Complete Night Audit duties
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
- Represent the Night Manger and other senior managers in their absence taking full responsibility of the hotel
- Act in accordance with all security and emergency procedures and manage the instigation of these as required
- Compile adequate handover to Early staff / Duty Manager
- Attend appropriate training courses when required and assist with the Night Teams training and development efforts
- Demonstrate current knowledge of hotel products services pricing and policies as well as knowledge of the local area
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct Health and Safety Checks and Night Walks
- Maintain a good status awareness of all hotel areas
What are we looking for
Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Previous supervisory experience in Front Office within the hotel leisure or retail sector
- Competent level of IT proficiency
- Excellent leadership and management skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Positive attitude and good communication skills
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in the hotel industry
- Previous experience with Front Office Management Systems
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
