Customer Service
Customer Service
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Job Description
SmartTalent is seeking an experienced Customer Service Rep to work in Redmond. As a successful candidate you will be responsible for handling incoming phone calls emails greeting visitors and processing orders. The ideal candidate will have directly related experience within a Customer Service role.
Are you ready to be our next valued Teammate Here are the ways to apply:
Online application: Friday 5am-3pm
Pay
$21 per hour
Job Duties/Responsibilities:
Answer incoming phone and e-mails in response to customers questions.
File all sales transactions (PO/shipping advise/invoices) to customer filing cabinet.
Upload sales invoice to customers portal in order to deliver.
Contact customers to request payment for past invoices. Communicate with regard to all outstanding balances.
Enter order information into SAGE as PO is received from customer.
Initiate credit memo request as sales/technical advises.
Assist with trade shows.
Handles and/or refers customer complaints to the proper department.
Telemarketing and contact current customers.
Send out literature to customers.
Performs necessary and basic data entry as needed.
Informs shipping and technical support of new orders.
Communicate with team regarding the inquiries to be resolved.
Assist in contacting customers to get PO for pending repairs.
Create work orders and quotes from RA receiving report for service.
Experience:
College education or 1 years of directly related customer service experience or a combination of both.
Strong computer skills specifically Microsoft products (Windows Office Suite etc.)
Excellent verbal and written communication skills
Front office related experience a plus
During the temp to hire period SmartTalent offers an ACA compliant healthcare plan as well as a supplemental plan.
SmartTalent is your regional Staffing and Recruiting expert and we have the resources to help you with your job search and get you working. SmartTalent services a variety of Industries and Positions including Warehouse Production Distribution Skilled Labor Hospitality Manufacturing Office Clerical Accounting Customer Service Technical and much offer Weekly Pay Direct Deposit or Pay Card Health Benefits Sick Time Referral Bonuses Hiring Bonuses 24 hour Answering Service Employee Recognition and much more.
SmartTalent is an Equal Opportunity Employer #STHMG
Employment Type
Full-Time
