Customer Support Specialistâ Aftermarket & Warranty
Customer Support Specialistâ Aftermarket & Warranty
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Salary Not Disclosed
1 Vacancy
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
We are seeking a Technical and Customer Support Specialist for our Aftermarket & Warranty section to support our growing service operations. This role will act as the key technical contact for local sales teams customers installers end users and Service Partners providing both remote and on-site technical support across the entire product lifecycle.
You will manage warranty and non-warranty field service requests support service partners ensure proper procedures are followed and contribute to product improvement and aftermarket business development.
Key Responsibilities
Serve as the main point of contact for technical support related to warranty and non-warranty issues.
Coordinate field service requests and ensure compliance with health and safety procedures.
Support and guide Lowara Service Partners in technical evaluations and audits.
Organize product returns for detailed analysis according to central team guidelines.
Evaluate and manage warranty claims using approved internal tools.
Conduct service training sessions on troubleshooting commissioning and failure analysis.
Provide on-site field support for installations and technical issues with high business impact.
Identify and communicate product quality concerns to both local and central teams.
Support field test initiatives and product validation activities.
Propose and support aftermarket business initiatives such as spare parts or service contracts.
Promote and implement health and safety procedures across all service activities.
Develop and manage profitable maintenance contracts including contractual and financial elements.
Qualifications
Technical High School Diploma in Engineering or equivalent.
23 years of experience in after-sales pre-sales product quality or customer project roles.
Experience in a structured organization with service operations.
Technical Skills
Solid technical knowledge with a problem-solving approach.
Familiarity with electro-mechanical systems including basic electronics and standards (e.g. IP ratings CE declarations).
Proficient in ERP systems Microsoft Excel and MS Office tools.
Proficient English skills to understand and work with technical documentation.
Everyones equal value
We want people regardless of skin color age disability sexual orientation and gender identity to feel at home not just at Xylem but everywhere in the world. For us diversity equality and inclusion mean more than just a policy or a set of methods. Diversity equality and inclusion are fundamental parts of our corporate culture and a key to long-term growth.
Application
We look forward to receiving your application! Due to summer vacation we will start the recruitment process the second week of August.
If you have any questions regarding this position please contact Recruiter Leila Sayyad.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
