UX Researcher, Risk
UX Researcher, Risk
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Job Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
The UX Research team is part of Stripes Design team and works across many types of brand and product initiatives at Stripe to more effectively and efficiently deliver products and experiences that fulfill user needs. And since Stripes main audience is other people who build products we agonize over and take pride in crafting user-friendly and user-focused experiences.
In addition to conducting primary research we also enable other Stripes (engineers product managers designers marketers sales operations etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Stripe and define how we put users first when conducting research.
What youll do
As a UX Researcher you will be dedicated to the Risk team and collaborate directly with product engineering analytics marketing and design teams. The Risk team focuses on building trust in the internet economy by keeping our users businesses and Stripe safe from financial and reputational losses and helping them grow. This would be an excellent opportunity for a mixed methods researcher who is interested in building and applying their craft to help build solutions that will help more people to get started and run their businesses successfully. This is a full-time role based in Toronto Canada.
Responsibilities
- Lead critical research efforts that deepen our understanding of the user experience and drive product strategy
- Work in a highly collaborative fashion as a strategic partner to product managers designers and engineers to define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
- Prioritize research needs and approaches across multiple work streams to work on the right project scale and scope at the right time and ensure impact by delivering actionable insights
- Enable other Stripes to learn and apply research skills by building research programs platforms and toolkits that empower them to conduct tactical research
- Partner closely with other researchers to build out Stripes research practice and infrastructure
- Disseminate research insights to evolve and enhance Stripes understanding of user needs and identify innovative opportunities to meet those needs
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- Has 5 years relevant mixed methods research experience working on digital experiences and specialize in generating actionable insights that drive impact
- Can conduct complex research at scale and demonstrate the use of a variety of research methods which may include qualitative interviews surveys ideation sessions ethnographic field research usability evaluation and diary studies
- Can distill research findings into clear and compelling data-backed presentations data visualizations and/or infographics
- Can lead design execute and communicate impactful research in a fast-paced earlier stage product development process and know how to integrate research into product and design roadmaps
- Can successfully set and achieve priorities that find the perfect balance between benefiting the project the Research team and all of Stripe
Preferred qualifications
- Has relevant experience working on onboarding and/or risk and in the compliance space
- Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation
- Demonstrate autonomy and resilience on a fast-paced team
Employment Type
Full Time
