Activations Supervisor- Capital Vacations Springfield
Activations Supervisor- Capital Vacations Springfield
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1 Vacancy
Job Description
Activations Supervisor
Position Summary
The Activations Supervisor is responsible for overseeing daily operations within the Activations Department ensuring team performance adherence to quality standards and alignment with company goals. This role plays a key part in driving sales and activations resolving escalated customer concerns and supporting the professional growth of department staff.
Essential Duties and Responsibilities
Supervise lead and inspire a team of activation agents to achieve departmental performance targets.
Conduct regular team meetings to communicate goals updates and expectations.
Coordinate and facilitate new hire training ongoing development and coaching initiatives.
Collaborate with management to implement new strategies promotions and process improvements.
Monitor and drive daily sales and lead generation efforts.
Resolve elevated customer issues and ensure exceptional service standards.
Maintain daily weekly and monthly reporting as requested by leadership.
Identify opportunities for operational efficiency and team growth.
Perform other duties as assigned by management.
Qualifications
Education and Experience
High School Diploma or GED required; Associates or Bachelors degree preferred.
Minimum of 2 years in administrative or call center operations; leadership experience strongly preferred.
Skills and Competencies
Strong leadership and motivational skills with a team-first mindset.
Proven ability to manage performance and coach for results.
Proficient in Microsoft Office Suite (Word Excel Outlook etc.).
Excellent communication interpersonal and customer service skills.
Ability to handle confidential and sensitive information with discretion.
Flexible adaptable and solutions-oriented in a fast-paced environment.
Benefits
Full benefits after 90 days (medical dental vision and more)
Weekly pay
Paid Time Off (PTO)
Standards of Performance
Maintain professional conduct at all times.
Adhere to assigned work schedule including timely arrival and departure.
Perform all duties with accuracy attention to detail and in accordance with provided instructions and expectations.
Effectively manage time and prioritize responsibilities to meet departmental goals.
Demonstrate a high level of competency professionalism and respect in interactions with guests and fellow Team Members.
Present a clean courteous and professional appearance and demeanor while performing daily duties.
General Expectations
Complies with all company policies procedures and ethical standards.
Ensures productivity confidentiality and quality in all responsibilities.
Required Experience:
Manager
Employment Type
Full Time
