Partner Advocate
Partner Advocate
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
The Partner Advocate (PA) serves as a proactive point of contact for a portfolio of key agency partners. This position serves as their primary resource offering expert guidance and comprehensive sales support to help maximize their potential. Responsibilities include handling inquiries troubleshooting challenges delivering impactful training and ultimately empowering our partners to boost their sales efforts and stay well-informed.
Why Jewelers Mutual:
We are a financially secure exceptionally positioned and intellectually curious company driven by our core values of Agility Accountability and Relevancy! We continue to raise the tide of the jewelry industry weve served since 1913 through our innovative people our unyielding customer commitment and evolution of our products and services to be the most trusted advisor to all we serve.
With a generous benefits package office locations throughout the United States and a mantra of making your mark today consider evolving your career and shining bright with Jewelers Mutual Group!
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Primary Point of Contact: Act as the dedicated and responsive liaison for designated agency partners ensuring timely and effective communication.
- Comprehensive Inquiry and Support: Address inquiries from agencies regarding products services and sales operations with clarity and efficiency providing thorough and actionable support.
- Strategic Sales Enablement: Actively assist agencies with their sales efforts by providing in-depth product knowledge proven sales strategies and essential resources to significantly enhance their capabilities in closing deals and achieving targets.
- Proactive Issue Resolution: Efficiently identify thoroughly investigate and promptly resolve any operational or technical issues encountered by agency partners minimizing disruption.
- Empowering Training and Development: Conduct engaging and effective training sessions for agencies to deepen their understanding of products refine sales techniques and optimize service utilization fostering greater satisfaction and performance.
- Cross-Departmental Collaboration: Collaborate closely with various internal departments including sales and marketing to seamlessly address challenges faced by agencies and ensure a smooth informed flow of information.
- Dynamic Resource Management: Maintain and update a centralized repository of critical information and valuable resources for agency partners continuously enhancing their operational and sales effectiveness.
- Strategic Project Engagement: Actively engage in projects aimed at elevating agency satisfaction and optimizing operational efficiency contributing valuable insights and constructive feedback derived from agency experiences.
- Actionable Feedback Collection: Systematically gather and analyze feedback from agency partners to identify key areas for improvement and implement necessary impactful changes.
- Performance Reporting and Analysis: Generate regular insightful reports on agency interactions satisfaction levels issue resolution status and sales performance to provide data-driven insights for informed management decisions.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Leadership Responsibilities
None
Qualifications
- Bachelors degree preferred in Business Administration Communications Marketing or a related field.
- Minimum of 3 years of experience in agency or sales support agency relations customer service or a similar role.
- Commercial Lines Sales/Service experience strongly preferred demonstrating industry acumen.
- Exceptional communication and presentation skills with the ability to articulate complex concepts clearly and persuasively to diverse audiences including executive-level stakeholders.
- Strong analytical and problem-solving abilities with a demonstrated capacity to diagnose root causes and implement innovative data-driven solutions.
- Demonstrated leadership qualities and the ability to influence cross-functional teams without direct authority.
- Proficiency in CRM systems and Microsoft Office Suite.
Certificates Licenses Registrations
None
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally required to stand; walk; use hands to finger handle or touch objects or controls; and talk or hear.
Employment Type
Full-Time
