Oracle Service Cloud
Oracle Service Cloud
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Job Description
Position: Oracle Service Cloud
Exp-6yr
Location- Remote
Skills:
Extensive experience with Oracle Service Cloud implementation customization and
support.
Strong proficiency in PHP .NET JavaScript.
Good hands on experience with OSvC BUI as well as Agent Desktop
Experience in developing Custom Scripts Custom Processes (Event Handlers)
workflows business rules and integrations with OSvC.
Expertise in using REST APIs for integration with external systems
Understanding of email configurations and mailbox management in OSvC.
Familiarity with JavaScript HTML and CSS used in OSvC Customer Portal
Strong problem-solving skills with the ability to troubleshoot complex issues.
Familiarity with Oracle Service Cloud modules such as Knowledge Advanced Guided
Assist and case routing.
Strong communication skills and ability to work effectively with cross-functional teams
Preferred:
Certifications in Oracle Service Cloud or related technologies.
Experience with additional Oracle Service Cloud modules or integrations.
Knowledge of Agile development methodology
Employment Type
Unclear
