Customer Service Officer
Customer Service Officer
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Job Description
ICN Victoria is an independent organisation supported by the Victorian Government working for local industry since 1984. We were founded on the principle that local businesses especially small and medium-sized enterprises should be given full and fair opportunities to compete for work on major projects. In turn this helps create jobs by encouraging industry to think local social andsustainable in all procurement decisions.
The Role:
This is a 12-month parental leave cover contract. Working under the direction of the Customer Services Lead you will:
Provide exceptional customer service and support over the phone via email and through our CRM
Develop an understanding of the State Governments Local Jobs First Policy (LJF) Social Procurement Framework (SPF) and Building Equality Policy (BEP) associated documentation systems and processes
Provide guidance to Industry and Government on understanding the Local Jobs First Policy and Building Equality Policy
Provide support to Industry and Government in the use of the policy implementation tools and processes
Represent and promote ICN Victoria at relevant events briefings and training sessions
Create training materials including training videos user manuals and FAQs for Industry and Government
Present virtual and in-person training sessions to Industry and Government
Prepare reporting and monitoring data by collating information from the team
Support User Acceptance Training for systems updates
Provide systems training to internal staff
Provide administrative support to the Customer Services Team Lead
Contribute to ICNs strategy at both a Victorian and national level
Complete additional reasonable duties as directed.
Skills and Competencies
Strong alignment with ICN Victorias vision and values
Excellent written and verbal communication skills
High attention to detail and accuracy
Effective organisation and prioritisation skills
Confidence and comfortability engaging stakeholders and building connections
Effectively prioritise tasks and manage time efficiently to meet deadlines
Working cooperatively and productively with others to achieve results
Advanced computer skills including Microsoft Office Suite and the use of CRMs
ICN Victoria is committed to fostering a diverse inclusive and equal opportunity workplace. We welcome applicants from all backgrounds and prioritise equal representation in gender ethnicity age and other lived experiences such as disability and neurodiversity.
Please include a cover letter with your application highlighting how your experience will contribute to your success in this role.
If you require any adjustments to our recruitment process to accommodate your individual needs please reach out to Ella Keenan at
Required Experience:
IC
Employment Type
Full-Time
