Software Test Engineer I - CX
Software Test Engineer I - CX
Posted on :
06-07-2025
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1 Vacancy
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Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Software Test Engineer I - CX
Why We Have This Role
You will be responsible for testing a variety of features using our in-house automation tools. You will maintain the tests and enhance these tools including those that utilize AI technology. The ideal candidate will have a high standard for quality and a strong passion for delivering exceptional products. You will act as a frontline advocate for our customers ensuring that our products meet their needs before they are released to the market.
How Youll Find Success
- Strong level of curiosity
- Ability to create trust in customers and teams through thorough communication
- Takes initiative and shows scrappiness in getting things done
- Proven ability to work well in teams - partnering with managers cross functional teams and teammates
- Takes analytical mindset to approach problems and find solutions
- Shows desire to learn new skills and grow in the role
How Youll Grow
- Our Quality Engineering organizations mission is to build a quality culture championing a delightful customer experience while enabling teams to efficiently bring high quality software to all markets.
- We do this by engaging early to ensure customer use cases are tested AND fully automated.
- We also automate the release process to save human effort reduce mistakes and speed overall delivery. Our environment uses primarily Selenium Java JavaScript TypeScript Jira TestRail Python Jenkins Nomad and Docker.
- In our collaborative culture you find plenty of opportunities to improve the quality of our software.
Things Youll Do
- Design test plans and test cases for web applications
- Find triage and document bugs worth fixing
- Conduct ad-hoc and scripted manual tests
- Convert manual test cases into automated cases in an existing framework using Python or JavaScript
- Investigate test failures and customer reports using your technical understanding of the product and tools (such as logs) to narrow down repro issues steps and isolate the root problem
- Ensure the product is tested at the appropriate level (unit vs integration vs end to end API vs UI) reducing unnecessary test cases intermittent failures and decreasing execution time.
- Drive quality processes like bug triage releases decisions and feature completion criteria
What Were Looking For On Your Resume
- Bachelors degree in a technical field such as IT Engineering Math Physics or similar with Computer Science coursework or minor. Computer science degree accepted but not required.
- 1-3 years of coding experience with any programming language (prefer in Python/JavaScript/Go)
- Strong communication skills and the ability to work collaboratively
- Familiar with front-end technologies or REST web services and/or constructing basic database queries
- Familiarity with software testing concepts and tools is a plus
What You Should Know About This Team
- We are a group of talented and passionate engineers who are working on developing new products within the Qualtrics platform that enable Contact Center use cases.
- Our team Customer Care was built to help contact centers scale their impact; by helping agents during the call with assistance and post-call analytics to improve the quality of care they can provide the customers.
- Our engineers collaborate closely with platform teams to ensure our products are tightly integrated and consistent with core platform behavior while having the flexibility to choose our own architecture and the independence to quickly deliver on our business vision.
- The teams broad suite of product ownership offers an amazing opportunity to drive your career development and build a strong foundational understanding across Qualtrics systems.
Our Teams Favorite Perks and Benefits
- We spend 10% of our time on individual engineering growth activities every quarter
- We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences values and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
- $1800 USD Experience bonus to be used for an Experience of your choosing
- Competitive salary performance bonuses generous savings fund match.
- Quarterly Wellness Reimbursement can be used for activities including gym memberships spa massages workout equipment meditation apps and much more.
- Amazing QGroup Communities; MOSAIQ Green Team Qualtrics Pride Q&Able Qualtrics Salute and Womens Leadership Development which exist as places for support allyship and advocacy.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Not finding a role thats the right fit for now Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events behind the scenes stories from the team interview tips hot jobs and more. No spam - we promise! Youll hear from us two times a month max with fresh totally tailored info - so be sure to stay connected as you explore your best role and company fit.
For full-time positions this pay range is for base per year; however base pay offered may vary depending on location job-related knowledge education skills and experience.A sign-on bonus and restricted stock units may be included in an employment offer in addition to a range of medical financial and other benefits based on eligibility criteria.
Washington State Annual Pay Transparency Range
$82000$155000 USD
Employment Type
Full Time
Key Skills
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