Customer Solutions Product Manager
Customer Solutions Product Manager
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Job Description
Job Title: Customer Solutions Product Manager
Location: Kansas City MO
Reports to: VP of Sales
Employment Type:Full Time
Industry:Manufacturing Mechanical Power Transmission Components Engineering Services
Job Function:Product Management
Job Summary:
The Product Manager collaborates with Engineering Operations and Sales teams to develop and implement strategic and tactical plans for the rapid profitable growth of the product business segment.
Key Responsibilities:
Product Portfolio
- Lead the product business team in developing annual and long-term strategic plans.
- Engage with customers to understand market segmentation size and needs.
- Develop business plans and financial justification for new product development projects.
- Understand competitor product and commercial strategies.
- Determine product pricing models to maximize sales.
- Ensure inventory availability to maximize customer service fill rates.
- Develop training documents and collaborate with MarCom to implement product programs and promotions.
Business Management
- Manage the product business segment to achieve annual revenue and profitability goals.
- Optimize financial performance through understanding operating statements assets and product costs.
- Grow the existing product business in new and established markets.
- Collaborate with Sales to target key accounts.
- Operate within legal guidelines and manage price deviations.
- Create and execute a 5-year growth plan.
People Management and Development
- Supervise and mentor Product Specialists.
- Ensure business conduct reflects Dodge culture and values.
- Participate in recruiting and interviewing potential new employees.
Customers and Markets
- Evaluate key markets to determine growth opportunities.
- Develop and implement growth strategies for distribution and OEMs.
- Understand customer requirements and pain points.
- Utilize VOC process to guide product development.
- Represent all MPT products when visiting customers.
Qualifications:
- Bachelors degree in business administration engineering operations marketing or related field preferred.
- Proven experience in customer service sales support or related role.
- Strong proficiency in SAP Analysis for Excel and Power BI.
- Excellent verbal and written communication skills.
- Ability to multitask prioritize and manage time effectively.
- Detail-oriented with high accuracy in data entry and documentation.
- Strong problem-solving skills and ability to work independently and as part of a team.
- Ability to influence and gain alignment on strategic initiatives.
Physical Requirements:
- Extended periods of sitting at a workstation.
- Speaking in person and over the telephone or Teams online.
- Ability to type reach and grasp.
- Intermittent standing and walking within the office environment.
- Occasional lifting or carrying objects weighing less than 10 lbs.
- Ability to function in high-stress situations.
Essential Job Functions
- Develop and implement product strategy and vision.
- Lead business team and ensure alignment.
- Identify and analyze market trends customer needs and competitive landscape.
- Collaborate with engineering manufacturing and quality teams.
- Manage project timelines budgets and resource allocation.
- Serve as the primary point of contact for product-related inquiries.
- Gather and incorporate customer feedback.
- Develop business cases for new product initiatives.
- Conduct follow-up communications with customers.
- Utilize systems and software for quote management customer communication and data analysis.
- Develop and deliver training programs.
- Identify and mitigate risks associated with product development and market introduction.
Why Join Us
- Play a key role in maintaining product excellence and customer satisfaction.
- Join a trusted industrial leader with a strong culture of quality and innovation.
RBC Bearings offers a competitive benefit package.
RBC Bearings is an Equal Opportunity Employer including disability and protected veteran status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review theKnow Your Rightsnotice from the Department of Labor.
Required Experience:
IC
Employment Type
Full-Time
