Senior Genesys Engage Engineer (Houston, TX)
Senior Genesys Engage Engineer (Houston, TX)
Posted on :
06-07-2025
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1 Vacancy
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Job Description
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers consultants engineers and data scientists has been awarded partner of the year 14 times hold over 400 certifications and possess the expertise and relationships to seamlessly integrate the Genesys platform applications and components into complex multi-platform environments to produce predictable results that fuel the exceptional customer experience.
We are seeking a highly skilled and experienced Senior Genesys Engineer to join our team in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform including GVP Genesys Routing Genesys Realtime Reporting Genesys Historical Reporting IWD Genesys Administrator and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.
What Youll Be Doing
- Design implement and maintainGenesys Engage solutions to meet business requirements.
- Configure and manageGenesys Voice Platform (GVP) for optimal performance and troubleshooting.
- Develop and optimizerouting strategies using Genesys Routing.
- Monitor and analyzesystem performance using Genesys Realtime Reporting and Genesys Historical Reporting.
- Manage and supportGenesys Intelligent Workload Distribution (IWD) for efficient task allocation.
- Administer and maintainGenesys systems using Genesys Administrator.
- Implement and manageWorkforce Management (WFM) solutions to optimize staffing and scheduling.
- Participate in an on-call rotationto provide 24/7 support and ensure system availability.
- Collaborate with cross-functional teamsto ensure seamless integration and operation of Genesys solutions.
- Troubleshoot and resolvecomplex technical issues related to the Genesys platform.
- Stay updatedwith the latest developments and best practices in Genesys technologies.
What Youll Bring to the Role
- Minimum 4 years of experienceworking with the Genesys Engage Platform.
- Proficiency in GVP Genesys Routing Genesys Realtime Reporting Genesys Historical Reporting IWD Genesys Administrator and WFM.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Bachelors degree in Computer Science Engineering or a related field(preferred).
- Genesys certification(preferred).
$120000 - $135000 a year
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Please note: We are only accepting applications from candidates residing in Arizona Colorado Florida Georgia Illinois Indiana Massachusetts Michigan Minnesota Missouri New Jersey New York North Carolina Oklahoma Pennsylvania Tennessee Texas Virginia DC Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location work experience education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical dental vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
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Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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