Product Support Engineer - DSPM

About Us:
We are the leader in human-centric cybersecurity. Half a million customers including 87 of the Fortune 100 rely on Proofpoint to protect their organizations. Were driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint youll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback challenges and opportunities Accountable for results and best-in-class outcomes Visionary in future-focused problem-solving Exceptional in execution and impact.

The Role

We are seeking an experienced Technical Support Engineer to provide world-class support for our Data Security Posture Management (DSPM) platform. The ideal candidate will have a deep technical understanding of cloud environments databases and data security practices coupled with excellent troubleshooting skills and a customer-centric mindset.

Responsibilities:

• Act as the primary technical support contact for customers troubleshooting and resolving complex DSPM-related issues.
• Triage technical problems escalating to Engineering when necessary and ensure timely delivery of solutions to customers.
• Support customer environments across AWS Azure and GCP addressing challenges with configuration authentication encryption and security best practices.
• Provide hands-on guidance for database integrations (e.g. SQL NoSQL MongoDB) and ensure proper security mechanisms are in place.
• Championing customer success by identifying recurring issues and proposing long-term solutions.
• Manage product escalations function as a liaison between customers and various levels of support engineering and product teams.
• Maintain knowledge base of technical documentation FAQs and step-by-step guides for internal and customer use.
• Documenting work in the ticketing system (Salesforce experience preferred).
• Shift work may be required (hours may differ depending on customer demand and business need).

Requirements for the role:

• 5 years of technical support experience in a cloud or data security role.
• Proven track record of resolving complex technical issues in enterprise environments.
• In-depth knowledge of AWS Azure and GCP security configurations and deployment practices.
• Proficiency in authentication protocols (e.g. OAuth SAML LDAP) and encryption technologies.
• Familiarity with general security frameworks and best practices (e.g. NIST ISO 27001).
• Exceptional problem-solving and analytical skills.
• Excellent communication skills with the ability to simplify complex concepts for customers.
• Experience with ticketing systems and workflow management tools.

Why Proofpoint At Proofpoint we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us:

Competitive compensation

Comprehensive benefits

Learning & Development: We are committed to the growth and development of our team members offering a range of programs including leadership and professional development workshops stretch project assignments and mentoring opportunities to help employees reach their full potential.

Flexible work environment: Remote options hybrid schedules flexible hours etc..

Annual wellness and community outreach days

Always on recognition for your contributions

Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging empower purpose and drive success-every day for everyone. We encourage applications from individuals of all backgrounds experiences and perspectives. If you need accommodation during the application or interview process please reach out to . How to Apply Interested Submit your application here We cant wait to hear from you!