Business Application Analyst
Business Application Analyst
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Job Description
Dream is looking for a Business Application Analyst.
Were looking for a Business Application Analyst to be part of our Enterprise Applications team. Are you interested in a position where you will be supporting a wide range of applications which will have a positive effect on our systems our people and stakeholders If so read on. We think youll like what you hear about us and we want to hear from you!
Who are you
As a member of our Infrastructure & Technology Operations group youll be part of our team that is focused on providing top notch computing services our employees. Along with the rest of our Dream Support Centre youll be troubleshooting and solving various application issues in order to provide the best possible user experience.
And the Enterprise Applications team
Our goal is to provide the best possible user experience by ensuring our users have the applications in place to perform their job functions efficiently this is where you come in! We are continually upgrading and driving our initiatives processes and goals in order to respond to changes in our business needs
We strive to stay at the cutting edge of technology to be prepared for Dreams continued growth in the coming years. All were missing is a strong Business Application Analyst are you ready
What will you do
You will be responsible for the systems that our five business lines rely on every day. Motivated to provide the best JD Edwards EnterpriseOne support to our employees here are some specifics of your role:
- For the issues assigned to you you will be the main point of contact for the resolution inter-department and end user communication;
- Youll manage the full lifecycle of assigned application support calls including troubleshooting and resolving the issue;
- Youll take full responsibility for the initiatives assigned to you including leading the planning design development deployment and post deployment of any enhancements as well as new applications and functionality
- Analyze issues and based on your experiences propose solutions for preventive measures;
- In order to manage and enforce system continuity youll develop detailed documentation for new applications or functionality and ensure Change Management procedures are understood
- Youll adhere to standards policies procedures and checklists to ensure consistency and a high standard of customer experience;
- Included in your solutions will be collaborating with your business users to determine business scenarios for UAT test scripts;
- Well be establishing SLAs together and youll manage client request delivery to meet or exceed these SLAs;
- Youre not on your own! Youll be partnering with the development teams to deliver efficient and accurate resolutions;
- Based on your interaction with your business users youll Identify training opportunities and work with our Training Coordinator to develop documentation training participants and curriculum;
- Enforce policies and procedures to ensure issues are resolved accurately and will pass quality assurance audits; and
- Hopefully not too often but be available after hours when needed to assist with resolving rare and unexpected operational issues.
What type of qualifications do you have
Weve listed just a few select qualifications that we consider to be very important for this role. We can cover the rest when we chat.
- College diploma or university degree in the field of computer science information systems or software engineering and/or 5 years equivalent work experience in an IT Accounting or Real Estate environment
- Minimum 5 years working with JD Edwards EnterpriseOne 9.x applications including: Real Estate Management Accounts Receivable General Accounting Accounts Payable Job Cost Fixed Assets Procurement. Nice to have; HomeBuilder Hyphen Solutions Coupa DocuSign Versapay and RPA (Robotic Process Automation (Bots)
- Strong troubleshooting experience with JDE application and ERP application setup and testing
- Experience in developing functional specifications for ERP application development including forms reports interfaces data conversion or enhancement
- Display a good understanding of problem solving including the ability to lead the search for root cause and implementation of corrective actions
- Experience working and coordinating in a team-oriented collaborative environment
- Able to multi-task and work to meet tight deadlines
- Exceptional verbal and written communications skills with the ability to articulate complex concepts to both technical and non-technical audiences
- Self-starter who works with minimal supervision
- Strong problem solving skills and ability to logically analyze complex processes and systems
- Proven ability to learn new applications and software systems quickly
- Comfortable engaging with all levels within an organization
- Creative and critical thinking on process security and/or system issues
When you come in to meet well want to hear about your previous application support experience but also about your customer service experiences. What are your strengths What areas are you looking to grow Well also be asking you to explain your troubleshooting process given various real world scenarios.
Who are we
Dream Unlimited is an award-winning Canadian real estate investment development and management company with approximately $28 billion of assets under management in North America and Europe. Our scope of business includes asset management and management services for four publicly listed funds.
Dream has grown substantially since its formation in 1994 becoming one of Canadas leading real estate companies with a diverse workforce in North America and Europe. We are one of Canadas largest developers building communities for people to live in; developing land homes condominiums retail centers and renewable power projects. We also build communities to work in bringing office industrial and retail spaces to life. We invest in and manage properties enriching them for the people who work here and the greater community.
Our entrepreneurial spirit drives us to seize unconventional opportunities and approach every project with passion and purpose. At Dream we care about our employees provide exciting work opportunities open work environments and fun events fostering an atmosphere where continuous learning and innovation thrive. Join us and make a difference.
We look forward to hearing from you but please note; due to the high volume of applications only candidates who qualify will be contacted.
Dream Unlimited is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require accommodation through any aspect our process please let us know and we will work with you to meet your needs.
Required Experience:
IC
Employment Type
Full-Time
