Senior Manager Order to cash

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

We are inviting applications for the role of Senior Manager Order to Cash
Were looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual Consolidated and Automated). In this role you will be expected to work on strict deadlines in a fairly high-pressure business environment while being a good team player and should have led a team successfully.
Responsibilities
Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable
Drive transformation projects from operations digital asset implementation standard methodologies framework case studies benchmarking for making processes more efficient and effective
Effectively engage with customers to understand and address customer pain points
Provide direction and mentorship to the operations team for delivery of goals promote a learning culture and build a solid team
Align to customer goals and deliver on commitments consistently
Foresee risks be proactive and predictive while developing mitigation plans
Build impactful customer relationships; improve Net Promoter Score. maintain existing book of business and drive revenue growth

Qualifications we seek in you!
Minimum qualifications
Understanding of Insurance Industry and excellent knowledge of Billing & receivables management Cross all of property & casualty products
Excellent operating skills- People management Client management and managing basic hygiene operations
Sound knowledge of various digital technologies in the market- example RPA AI NLP and ML- Having implemented one / few of these will be a plus
Ability to prioritize and manage effectively across many competing and concurrent tasks
Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
Ability to work with all levels of the organization
The Individual should have exposure/experience to systematically evaluate business opportunities the ambitious attitude to build on existing capabilities
Leverage lean six sigma framework to drive continuous performance improvement
Implement appropriate mechanisms to identify understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps
Proactively understand Clients business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation
Preferred qualifications
Masters in any stream except technical

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.