Developer-R&D Tools
Developer-R&D Tools
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Job Description
About the job
At Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.
Our mission is simple: End Cyber Risk. Were looking for a Developer Engineering Services to be part of making that happen.
About the Role
As an R&D ToolsDeveloper you will be working with the other members of the R&D TAS team to support the tools within the R&D Organization. This role will be responsible for administration configuration and support of our Jira and Confluence cloud instances in use by R&D and Product team and broader R&D application level support for our lab environments and other R&D tools. This role will work closely with IT and R&D departments to ensure that tooling meets the needs of the specific teams.
In your first 6 months:
- Build/admin/support projects within Jira.
- Guide and lead the implementation of new tools within R&D from end to end.
- Drive better adoption and use of tools within R&D including Jira Confluence Github etc
- Participate in process and tooling discussions as a subject matter expert
- Review tool implementations for best practices and make recommendations for improvement
Duties and Responsibilities:
- Administer and define Jiraand Confluence solutions for ever-changing needs within the R&D and Product organizations
- Support the R&D suite of tools includingJira Confluence Github and other R&D tools
- Collaboratively work with IT to setup tools that meet the needs of R&D and Product teams.
- Analyze review and document functionality to determine potential areas of continued improvement.
- Work with the Training team to develop user training onR&D tools regarding how to use the tools new functionality etc.
- Maintain existingJiraprojects workflows and permissions while working in aJiracloud environment.
- Document and support best practices for Confluence page structure template creation and space permissions
- Work withJirafilters reporting dashboards workflows fields to provide the best solutions for the problem
- Test new features and functionality of the Atlassian Suite of tools integrations and Apps to ensure compatibility.
About You:
- Experience asJiraAdministratorwith expertise customizingJiraprojects with various schemes complex workflows custom JQL and integration with other business systems including external reporting systems.
- Experience with architecting aJiraCloud Instance (JiraSoftware andJiraService Management) across multiple teams would be an asset.
- Experience maintaining Github Organizations or Administration of other source control products
- Experience with AWS Azure GCP or Vmware is an asset
- Ability to construct advanced dashboards using various filter types inJiraand Confluence
- Experience in researching building a business purchase case and installing Atlassian Apps.
- Understanding of User & Group management through Atlassian Access.
- Experience maintaining and supporting systems or tools in a rapidly changing environment
- Strong analytical skills.
- Atlassian Certifications an asset.
- Ability to work in a dynamic agile environment.
- Must have strong work ethic with good time management skills.
- Excellent verbal and written communication skills.
At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusionand truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages including:
Equity for all employees
Flexible annual leave paid holidays and volunteer days
Training and career development programs
Comprehensive private benefits plan including medical insurance for you and your family life insurance (3x compensation) and personal accident insurance.
Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing
Security Requirements
Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
Employment Type
Full-Time
