Security Specialist
Security Specialist
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Job Description
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together. The Companys three core products are Snapchat a visual messaging app that enhances your relationships with friends family and the world; Lens Studio an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses Spectacles.
The Global Security Organization (GSO) plays an important role in delivering on Snaps Duty of Care to its employees guests and customers while constantly embodying our values of Kind Smart and Creative. The Global Security team helps create a safe environment so that all of our team members around the world are empowered to do their best work every day.
Were looking for a Global Security Operations Center (GSOC) Specialist to join our Global Security team!
What youll do:
Ensure the protection and support of our team members and assets through close coordination with our Security Operations team and other business process service providers
Manage and lead the GSCCs Training program by continuing to develop refine and implement SOPs training manuals and training seminars to security dispatchers and business partners.
Coordinate the marketing planning and execution of tailored onboarding training programs as well as assistance in planning and facilitating specialized training programs for dispatchers and regional security partners.
Evaluate training materials modes of training delivery and all areas of training related to supporting employee development initiatives.
Use internal and external systems (internet news-feeds and other data sources) to supervise risks that could have an adverse impact to Snap assets facilities and personnel
Develop and handle communications to key partners throughout an incident response life-cycle
Use technology reporting and investigative skills to respond to requests initiate and resolve cases
Perform technology based access control functions to include updating team member access levels configuring access levels and running access control reports
Utilize closed circuit television (CCTV) for situational awareness threat management and investigative purposes
Develop and implement procedures as it relates to best practices directives and standard operating procedures
Responsible for motivating coaching and training Snap GSOC Operators
Responsible for schedule coordination and coordinates coverage for team absences and requests for time off
Responsible for quality control of all GSOC products and reports
Other ad hoc duties or special projects as assigned by Global Security management
Knowledge Skills & Abilities:
Leadership skills with an emphasis on customer service and teamwork
Experience working in the security medical emergency services law enforcement military or customer service industry is helpful
Flexibility to work non-traditional schedules including holidays nights and weekends to adapt to our 24/7/365 operation
Proven track record using security technology and computer systems (Google Suite Lenel access control systems Incident Management Systems (Everbridge/VCC) CCTV platforms and radio dispatch systems
Solid understanding of Incident Response Crisis Management Incident Management and Emergency Response
Demonstrated ability to ensure compliance monitoring of assets and making rapid notifications via mass communication tools
Knowledge and/or direct experience creating security intelligence-based products
Professional eloquent and able to use good independent judgment and discretion
Superb ability to maintain correspondence discussions and materials with the strictest confidence
Ability to tackle problems creatively and the desire to create and build new processes
Strong time management ability to multitask and strong attention to detail
Data analytics and reporting experience for running current analytics and the creation of new reports
Prior training or educational coursework on research analytical or intelligence techniques
Experience using OSINT tools such as Dataminr Liferaft Navigator Everbridge Tweetdeck GIS mapping software etc.
Minimum Qualifications:
Demonstrable experience within a Command Center 911 GSOC Emergency Operations Environment or similar environment
Ability stay on your feet for extended periods to time for Incident Management or support to Campus Security Operations
Ability to lift up to 20.5 lbs. to support emergency response or relocation
The flexibility to work any assigned shift and to attend meetings and training sessions
Preferred Qualifications:
Demonstrable experience supervising a team in a GSOC or Local Security Operations Center
Demonstrable experience with Lenel CCTV monitoring incident management technology such as Everbridge
If you have a disability or special need that requires accommodation please dont be shy and provide us some information.
Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster reinforce our values and serve our community customers and partners better through dynamic collaboration. To reflect this we practice a default together approach and expect our team members to work in an office 4 days per week.
At Snap we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. EOE including disability/vets.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
