Administrative Assistant

SAIGE Homecare is an established home care agency that has been serving the Calgary community for over 10 years. We pride ourselves on our Nurse Managed Client Centered Care and high level of professionalism.

We are seeking an enthusiastic and motivated Administrative Assistant to join our team as we provide compassionate and focused care to our an integral part of our organization the Administrative Assistant will provide administrative and operational support to assist Management Nurses and Human Resources in upholding company standards for all clients and staff.

What we offer:

• Paid vacation and sick days
• Health Spending Account
• Competitive wages and bonuses
• Ongoing training and professional development opportunities
• Commitment to work/life balance
• Dynamic and challenging environment of growth
• Opportunity to contribute to organization development alongside a team of highly skilled professionals.
• Team building and recognition celebrations.
• Excellent mentorship and leadership.
• Safe supportive and tolerant workplace.

Job Duties would include:

• Reception duties: answering calls dealing with clients and caregivers in a respectful and professional manner; returning calls in a timely fashion; representing the company and its values to a high standard while communicating with prospective clients and outside vendors.
• Scheduling for Clients and Caregivers: Schedule and maintain clients ongoing staffing requirements; arrange or organize schedules for clients based on their care plans and availability of caregivers; follow up on caregiver availability vacation sick calls; gather data and reports as needed.
• Support clients and staff via email ticketing system and telephone.
• Correspondence and Data: Manage incoming and outgoing email and support queues; maintain an up to date filing system scanning documents and saving accurately; keep office and vendor contact information up to date; documentation and charting for clients and caregivers
• Technical Support: Serve as IT Super User to assist team in technical support issues; liaise with vendors for setup and troubleshooting of programs; app support for caregivers.
• Office Maintenance: Supply inventory maintenance and ordering; maintenance of equipment; general upkeep of area.
• Care Supervisor Support: Assist with creation/maintenance of documents and reports; client packages; setting up appointments with clients caregivers and other parties; Client Onboarding including obtaining documentation sending contracts and managing files.
• HR Support: Assist in Caregiver Onboarding from screening to reference checks; follow up on certifications.
• Event support: Assist in events like Orientation Job Fairs Agency events as needed
• On Call coverage after hours required every few weeks. On call compensation provided.

What you offer:

• Formal training in Administration/MOA/Unit Clerk/Scheduling (preferred)
• 1-2 years experience in a high-volume setting; those with health care experience preferred
• Must be comfortable with learning and using a variety of software platforms and office equipment and able to provide technical support to team
• Demonstrated competence with the Microsoft Office Suite (Word Excel Powerpoint)
• Must possess a strong work ethic and be self-motivated with the ability to work independently with minimal supervision.
• Keen attention to detail is critical for success in this role.
• Eager to take initiative creative problem solver and resourceful and able to present process improvement suggestions and execute them.
• Excellent communication skills both verbal and written
• Utilizes excellent customer service and client relationship skills and conveys a positive and professional attitude always.
• Team player attitude and the ability to work effectively in a multi-disciplinary team setting contributing to a positive and collaborative work environment.
• Demonstrates competency organization attention to detail flexibility and cooperation in performing all job responsibilities.
• Ability to prioritize requests and duties
• Must be accustomed to a fast paced high-volume environment with deadlines and last-minute requests and thrives while utilizing multitasking skills
• Maintains strict adherence to confidentiality and all policies
• Commitment to unparalleled health and safety
• Must be available to work Monday to Friday during core hours from 8:30am-5pm to work in an office environment.

We thank all applicants for their interest. Please note that only those that have the suitable qualifications and experience will be contacted.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.