Customer Service Advisor
Customer Service Advisor
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Job Description
Join Our Service Team in Mildura as a Customer Service Advisor
Are you passionate about delivering outstanding customer experiences Do you thrive in a fast-paced dynamic environment Were looking for a vibrant and enthusiastic Customer Service Advisor to join our service team at our dealership in Mildura VIC.
About the Role:
This is a full-time Monday to Friday position ideal for someone with a bubbly engaging personality who enjoys working with people and managing a variety of tasks. As a key member of our front-line team youll play an essential role in ensuring every customer receives the high standard of service we pride ourselves on.
Key Responsibilities:
Deliver empathetic and exceptional service to all customers ensuring their needs are fully understood and met
Handle service bookings and respond to enquiries via phone email and SMS
Support workshop productivity and performance
Manage job costings and invoicing accurately and efficiently
Process warranty claims in a timely and compliant manner
Maintain all reporting requirements and meet set KPIs
Identify and contribute to process improvements that boost efficiency profitability and customer satisfaction
About You:
Previous experience in a fast-paced customer-focused environment
Excellent organisational and multitasking skills with strong attention to detail
Confident in using software systems and communication tools
Proactive self-motivated and able to work effectively in a team
Experience in a similar automotive or dealership service advisor role is highly regarded
If youre ready to bring your energy expertise and customer service skills to a high-performing team wed love to hear from you!
Apply online or email your application directly to
Required Experience:
Manager
Employment Type
Full-Time
