ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
Hiring Minimum:21.00
Hiring Maximum:25.00
Job Description
Ignite your career at Builders FirstSource Americas largest supplier of building materials value-added components and building services to the professional market. The #1 name in our industry we help make the dream of home ownership more achievable every day. At BFS youll be equipped with all the tools training and resources you need and youll be empowered to try new things gain new experiences and build a career with unlimited horizons.
PURPOSE
Under direct supervision provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides customer service primarily to retail customers via walk-in telephone or email including assisting with customer inquiries on product selection pricing availability refunds/exchanges requiring a working knowledge of company products procedures and practices.
Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs decks fences sheds etc.).
Enters orders into system and schedules delivery of products.
Plans and paces own work efficiency in order to meet daily weekly project or team related productivity goals.
Participates in coordinating and conducting customer workshops.
Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
Assists with store housekeeping signage stocking inventory control and other related activities.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities. Additional Qualifications/ResponsibilitiesMINIMUM REQUIREMENTS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.
COMPETENCIES
Knowledge of company products competitors products and company standards
Knowledge of company product pricing discount and estimating formulas and guidelines
Good verbal and written communication skills
Demonstrates strong detail orientation skills
Strong customer service skills
Knowledge of basic sales techniques concepts and the ability to influence and persuade
Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
Knowledge of and ability to use motorized and non-motorized material handling equipment
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
Occasionally will use hand tools saws forklift pallet jack to assist customers.
Reaching-extending the hand(s) and arm(s) in any direction.